Laura Lynn Blue
Madison
Summary
Dynamic administrative professional with extensive experience at Madison County Community Bank, excelling in front desk operations and customer relationship management. Proven ability to enhance office efficiency and maintain organized document management. Adept at appointment scheduling and fostering positive client interactions, ensuring a welcoming environment for all visitors.
Overview
41
41
years of professional experience
Work History
Receptionist
Madison County Community Bank
Madison
01.2026 - 03.2026
- Greeted and welcomed visitors, clients, and employees in a professional and friendly manner upon their entry and departure of our building.
- Made certain that my desk area was clean, organized, and presentable representing our business standards.
- Answered, screened, and forwarded all incoming phone calls promptly and professionally.
- For clients/visitors that wanted to see one of our Customer Service Representatives (CSR), I checked with the CSR and made certain that the customers are seen in order of their arrival and promptly.
Business Manager
Healthy Start Coalition of Jeƀerson, Madison & Taylor Counties, Inc.
Greenville
01.2022 - 12.2025
- Provided customer service by greeting all visitors and answering all phone calls.
- Coordinated purchasing of supplies and equipment.
- Maintained inventory control log.
- Provided technical support to all Board meetings, including recording meeting minutes.
- Initialized and maintained all insurance on vehicles, building, and personnel.
- Facilitated new employees onboarding, ensured all forms were complete, personnel files established and performed background checks.
- Paid all invoices/bills for the Coalition.
- Responsible for all bookkeeping and record keeping, and time keeping for all employees.
Unit Program Coordinator
US Air Force
Moody AFB
01.2021 - 06.2021
- Directly assisted the commander/director in the management of all administrative support program functions for the squadron.
- Served as the resident subject matter expert for all mandated administrative programs.
- Served as a unit liaison to the military and civilian personnel offices.
- Monitored personnel action requests, tracked personnel, manpower, and training transactions as documentation flowed through the squadron and provides status reports to management.
- Provided advice and guidance to staff in the organization on administrative, clerical, and procedural requirements.
- Security Manager for the Squadron.
- Initiated actions in the Electronic Questionnaires for Investigations Processing (e-QIP) program.
- Initiated and verified security clearances in the Defense Information System for Security (DISS) program.
- Defense Travel Program Authorization and Voucher Reviewing Official.
- Agency Program Coordinator for the Government Travel Credit Card program for the Squadron.
- I was the primary Trusted Agent for the Drug Demand Reduction program.
- Maintained/updated weekly staff meeting PowerPoint slides.
- Prepared memorandums/documents for the Commander to sign and/or review.
- Performed other clerical and administrative work in support of the office/organization.
- Utilized Microsoft Word, PowerPoint, Outlook, and Excel programs on a daily basis.
Administrative Support Assistant
Department of the Interior, National Park Service
Lakewood
10.2019 - 01.2021
- Provided administrative support to the Associate Regional Director of Business and Technology for the National Park Service, on the technical aspects of office administration to include budgeting, acquisition, human resources and other administrative support services.
- I interacted daily with managers, supervisors, and other staff members on matters relating to administrative services.
- Reviewed, formatted, and routed outgoing correspondence and memorandums that were to be signed by the Regional Director while also routing these documents before, during, and after signature.
- Also distributed incoming mail to the appropriate personnel.
- Served as a technical resource to unit personnel on travel policies and regulations while acting as the Reviewing Official for all travel vouchers for the region.
- Ensured that travelers were following the regulations set forth by local and federal regulations and procedures.
- Also prepared Travel Authorizations and Travel Vouchers for Business and Technology Division Chiefs.
- Provided human resources information and assistance to our unit.
- I processed Personnel Actions in the Federal Personnel/Payroll System (FPPS) that were forwarded to the Servicing Human Resources Office (SHRO) for final submission.
- The actions included processing End of Year awards, promotions, and reassignments.
- Served as the primary timekeeper for over 40 personnel making certain that their timecards were properly filled out, following all rules and regulations.
- I also made sure that work schedules matched in FPPS and the Quicktime system that we used for payroll.
- I monitored and electronically validated these timecards and notified the supervisors that their personnel were ready for certification.
- Also maintained a Government Purchase Card to order supplies for personnel in the Business and Technology division.
Administrative Analyst
JRC Integrated Systems
Washington
04.2019 - 09.2019
- Administrative Analyst for the Commanding Officer, Executive Officer, and Chief Engineer of a U. S. Navy command located in Centennial, CO.
- Prepared in draft and final, various types of correspondence/reports and updated/maintained a correspondence tracking database.
- Provided customer support to all visitors and employees of the command.
- Answered incoming phone calls, assisted all callers and/or directed them to the appropriate person/office.
- Maintained detailed Microsoft Outlook calendars for the Executive Branch.
- Set up video teleconferences (VTC) for the command as needed.
- Booked travel in the Defense Travel System for personnel and completed their travel vouchers upon completion of travel, submitted to each traveler for their signature.
- Ordered/maintained inventory of office supplies for executive level personnel.
Program Assistant (Travel)
Naval Ordnance Test Unit
Cape Canaveral
08.2018 - 03.2019
- Served as the Command Organizational Defense Travel Administrator (ODTA).
- Responsible for the Defense Travel System (DTS) travel program within the command.
- Provided problem resolution and knowledge sharing to all DTS users.
- Provided group training and one on one training to DTS users, Reviewing Officials, and Approving Officials.
- Supported the Financial Improvement Audit Readiness (FIAR) program by doing monthly DTS and ad hoc reports, such as budgetary and financial information summaries for use by managers.
- Frequent emails to travelers kept them advised of the Joint Travel Regulations (JTR), Financial Management Regulations (FMR) and any changes to the DTS program.
- Also served as the command's Agency Program Coordinator (APC) for the Government Travel Credit Card (GTCC).
- I was responsible for overseeing and maintaining the GTCC program providing support to over 150 military and civilian cardholders.
- Served as a liaison between cardholders and Citibank when resolving credit card problems or delinquent accounts.
- Other APC duties involved running monthly reports to keep the command compliant with the GTCC Regulations and always kept the command mission ready.
Administrative Support Assistant
Naval Ordnance Test Unit
Cape Canaveral
08.2014 - 08.2018
- Prepared in draft and final, various types of correspondence such as memorandums, endorsements, manuals, notices, instructions, and other correspondence from handwritten notes, drafts, and other source documents.
- Command Administrator for the classified tracking database, SSP Mail and Records Tracking System (SMARTS).
- Performed annual inventories of all classified documents or as needed, ensuring that there are no discrepancies and that all documents are accounted for.
- Received and processed all incoming classified documents, transferring ownership to the cognizant department ensuring that the SMARTS database is properly annotated.
- Ensured that outgoing classified documents were prepared and packaged in accordance with applicable directives.
- Prepared post office ready classified/unclassified mail as first class, certified, registered, or express mail using electronic postal computer equipment.
- Ensured that mail is addressed in accordance with appropriate regulations; returned or contacted originator or appropriate receiving official to resolve errors or discrepancies.
- Prepared packages to send out via Federal Express.
- Command Approving Official for military and civilian personnel travel orders and vouchers in the Defense Travel System (DTS).
- Provided customer support to individuals with tact and diplomacy.
- Reviewed and processed incoming items for Info or for Action.
- Arranged/set up video teleconferences (VTC), classified and unclassified.
- Maintained and controlled the crypto key that was necessary to do a classified VTC.
Management Assistant
Naval Ordnance Test Unit
Cape Canaveral
12.2010 - 10.2014
- Assisted in developing and preparing staffing documents, organizational charts, manpower records, command instructions, and all correspondence relating to civilian personnel matters.
- Assisted new employees to complete in-processing documents.
- Ensured forms were completed and obtained necessary certification.
- Provided brochures and/or website links explaining health/life insurance, Thrift Savings Plan, and other pertinent information.
- Coordinated training for the command and maintained employee training records.
- Customer Service Representative (CSR) for the Defense Civilian Payroll System (DCPS).
- Ensured verification of employee's time and attendance in DCPS and Navy Enterprise Resource Planning (ERP).
- Trained all Supervisors and Department Heads on the proper use of entering and/or approving time in the ERP.
- Time Administrator for the command.
- Maintained calendars to reserve rooms for meetings/telecons, etc.
- Contacted personnel to arrange job interviews.
- Periodically sat in as the Commanding Officer's secretary.
Administrative Support Assistant
Naval Ordnance Test Unit
Cape Canaveral
01.2007 - 12.2010
- Prepared in draft and final, various types of correspondence such as memorandums, endorsements, manuals, notices, instructions, and other correspondence from handwritten notes, drafts, and other source documents as required or directed.
- Sent and received messages via National Regional Enterprise messaging system, a specialized software program.
- Prepared weekly and daily read boards of incoming/outgoing classified and unclassified correspondence and hard copies and/or onto the LAN.
- Designated as the Lead Mail Clerk for the command.
- Ensured mail was addressed in accordance with appropriate regulations, returns or contacts originator or appropriate receiving official to resolve errors or discrepancies.
- Prepared post office ready classified/unclassified mail as first class, certified, registered, or express mail using electronic postal computer equipment.
- Extracted end of day reports from postal equipment and transposed to control sheets.
- Performed limited maintenance on postage equipment as needed.
- Prepared packages as needed to send out via Federal Express.
- Assistant Agency Program Coordinator for government travel cards with Citi Bank.
- Assisted all personnel in obtaining the travel card upon reporting to command.
- Provided monthly reports for the Commanding Officer's review.
- Identified improper charges and took action for immediate resolution.
- Occasionally sat in as the Commanding Officer's secretary in the absence of said employee.
- Maintained calendar, greeted visitors and received phone calls to the office.
U.S. Navy
12.1984 - 03.1993
- Honorable Discharge after completing obligated time.
Education
Some College (No Degree) - Business Administration and Management
Valdosta Tech
Valdosta, GASkills
- Front desk operations
- Appointment scheduling
- Document management
- Phone etiquette
- Customer relationship management
- Administrative support
Timeline
Receptionist
Madison County Community Bank
01.2026 - 03.2026
Business Manager
Healthy Start Coalition of Jeƀerson, Madison & Taylor Counties, Inc.
01.2022 - 12.2025
Unit Program Coordinator
US Air Force
01.2021 - 06.2021
Administrative Support Assistant
Department of the Interior, National Park Service
10.2019 - 01.2021
Administrative Analyst
JRC Integrated Systems
04.2019 - 09.2019
Program Assistant (Travel)
Naval Ordnance Test Unit
08.2018 - 03.2019
Administrative Support Assistant
Naval Ordnance Test Unit
08.2014 - 08.2018
Management Assistant
Naval Ordnance Test Unit
12.2010 - 10.2014
Administrative Support Assistant
Naval Ordnance Test Unit
01.2007 - 12.2010
U.S. Navy
12.1984 - 03.1993
Some College (No Degree) - Business Administration and Management
Valdosta Tech