Laura M Beatty
Kissimmee,FL
Summary
Dynamic Store Manager with over 25 years of experience in retail operations. Skilled in staff development, inventory control, and exceeding sales targets. Proven ability to implement customer service initiatives that drive operational success.
Overview
15
15
years of professional experience
Work History
Store Manager
Petsense by Tractor Supply
Kissimmee, Florida
09.2021 - Current
- Managed daily store operations while maintaining optimal inventory levels.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Trained and supervised team members, resulting in improved customer service standards.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Handled customer inquiries and resolved complaints effectively and promptly.
- Implemented visual merchandising strategies to enhance product displays.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Conducted regular store audits, ensuring compliance with company standards and identifying areas for improvement.
- Ensured compliance with safety regulations and company policies.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Oversaw scheduling, ensuring sufficient staff coverage during peak hours.
- Recruited, trained and supervised new employees.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Evaluated store performance and implemented improvement plans based on team feedback, enhancing overall operational effectiveness.
- Prepared monthly reports on sales figures, expenses, profits.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager/Star Trainier
CosmoProf
Kissimmee, FL
12.2011 - 08.2021
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management and maintained optimal stock levels for products.
- Coordinated staff schedules to optimize coverage during peak hours, enhancing customer service.
- Trained and mentored staff to enhance product knowledge and customer service skills.
- Conducted regular performance evaluations to assess team members' skills and progress.
- Executed promotional events to increase brand visibility and draw in new customers.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Ensured compliance with safety regulations and company policies.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Engaged with trainees to assess understanding and address questions promptly.
- Updated training programs based on new product launches and market trends.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Maintained records of trainee progress and updated management on development to support training effectiveness.
- Resolved any issues raised by participants during the training session in a timely manner.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Maintained up-to-date knowledge of industry trends and best practices.
- Explained goals and expectations required of trainees.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
Education
Bachelor of Arts - General Studies
Broome Community Collage
Binghamton, NY05-1985
Skills
- Inventory management
- Cash handling and store operations
- Staff training and development
- Sales forecasting
- Customer relationship management
- Local Marketing
- Product Promotions
Timeline
Store Manager
Petsense by Tractor Supply
09.2021 - Current
Store Manager/Star Trainier
CosmoProf
12.2011 - 08.2021
Bachelor of Arts - General Studies
Broome Community Collage