Lauran Gray
Lehigh Acres,FL
Summary
Experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Detail-oriented equipped with excellent memory and awareness of people, events and facilities.Exercises sound judgment during crisis and emergency situations.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Yankee Candle
09.2025 - Current
- Coordinated daily operations to enhance team productivity and meet sales goals.
- Ensured compliance with safety regulations, fostering a secure working environment for all employees.
- Implemented process improvements that streamlined workflows and increased operational efficiency.
- Managed customer inquiries and resolved issues, enhancing overall satisfaction and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Food Service Worker
Millers Ale House
08.2024 - 07.2025
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted with food preparation and presentation, enhancing menu offerings for patrons.
- Collaborated with team members to optimize workflow during peak hours, improving efficiency.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Security Officer
Platinum Security Group
01.2024 - 06.2024
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building.
- Enforced access control measures in accordance with established procedures.
Security Officer
Domestic Protection Services
06.2021 - 06.2023
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
Server
Three Fishermen Seafood
07.2022 - 09.2022
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
Server
The Log Cabin Restaurant
01.2021 - 06.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
Education
High School Diploma -
Riverdale High School
Fort Myers, FL06-2021
Skills
- CCTV Monitoring
- Identification verification
- Security systems knowledge
- Shift work experience
- Conflict resolution techniques
- Customer service
- Money handling
- Team leadership
- Decision-making
Education and Training
other
Timeline
Assistant Manager
Yankee Candle
09.2025 - Current
Food Service Worker
Millers Ale House
08.2024 - 07.2025
Security Officer
Platinum Security Group
01.2024 - 06.2024
Server
Three Fishermen Seafood
07.2022 - 09.2022
Security Officer
Domestic Protection Services
06.2021 - 06.2023
Server
The Log Cabin Restaurant
01.2021 - 06.2021
High School Diploma -
Riverdale High School