Tessa Mckenzie
Keyser
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dominos
Keyser
01.2025 - Current
- Coordinated daily operations and optimized staff scheduling to enhance workflow.
- Trained team members on customer service standards and procedures.
- Monitored sales reports to identify trends and improve service efficiency.
- Implemented training programs for new employees on operational tasks.
- Handled customer service inquiries and resolved complaints promptly to maintain satisfaction.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Partnered with management to develop strategic plans that align with business objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Asset Protection Investigator
Walmart
Keyser
02.2023 - 08.2024
- Conducted thorough investigations of theft incidents in retail locations.
- Collaborated with store management to create and implement effective loss prevention strategies.
- Monitored surveillance systems to identify suspicious activities and behaviors.
- Prepared detailed reports on investigation findings for management review.
- Engaged with local law enforcement regarding criminal activity related to stores.
- Analyzed inventory discrepancies to identify and address underlying theft issues.
- Assisted in the apprehension of shoplifters and suspected criminals.
- Analyzed data from investigations to identify trends in criminal activities.
- Provided security for high-value merchandise by patrolling areas on foot or using CCTV systems.
- Conducted interviews with witnesses, suspects, and victims to collect critical evidence for investigations.
- Collaborated with law enforcement personnel to ensure proper handling of criminal cases.
- Developed strategies for deterring shoplifting and other forms of theft.
- Investigated cases of internal and external theft, fraud, and shoplifting.
Security Officer
Country Club Mall
Lavale
07.2022 - 02.2023
- Monitored mall premises, ensuring safety and security for all visitors and preventing incidents.
- Conducted regular patrols to identify potential security risks or hazards.
- Responded promptly to incidents and emergencies.
- Collaborated with local law enforcement during investigations or disturbances.
- Assisted in enforcing mall policies and procedures among guests and staff.
- Maintained comprehensive logs of daily activities and incidents, enhancing communication and response efforts.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Secured personnel and premises through thorough inspections and consistent patrolling of buildings and property.
Correctional Officer
Chick Buckbee Juvenile Detention Center
Augusta
09.2021 - 07.2022
- Monitored juvenile residents, ensuring safety and compliance with facility rules to foster a secure environment.
- Conducted searches of individuals and property for contraband and prohibited items.
- Maintained accurate logs of daily activities and incidents within the center.
- Assisted in de-escalating conflicts among residents using communication skills.
- Provided support during recreational activities, promoting positive social interactions.
- Participated in training sessions on safety protocols and emergency response procedures.
- Inspected living areas for cleanliness and adherence to health standards regularly.
- Enforced prison rules and regulations, contributing to a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation, work assignments, medical visits, and court appearances, promoting structured daily activities.
Education
Bachelor of Science - Criminal Justice
Potomac State College University
Keyser, WV05-2028
Associate of Arts - Psychology
Potomac State College University
Keyser, WV05-2027
Skills
- Customer service
- Team leadership
- Decision-making
- Conflict resolution
- Report writing
- Emergency management
- Security operations
- CCTV monitoring
- Investigative techniques
- Time management
- Self-defense tactics
Timeline
Assistant Manager
Dominos
01.2025 - Current
Asset Protection Investigator
Walmart
02.2023 - 08.2024
Security Officer
Country Club Mall
07.2022 - 02.2023
Correctional Officer
Chick Buckbee Juvenile Detention Center
09.2021 - 07.2022
Bachelor of Science - Criminal Justice
Potomac State College University
Associate of Arts - Psychology
Potomac State College University