Lauran Hollifield
Burlington,WI
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Service Advisor
Lazydays R.V. Center
Sturtevant, WI
08.2021 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
Receptionist/Cashier/Service Advisor
Burlington RV Super Store (Lazydays RV)
Sturtevant, WI
07.2017 - 08.2021
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Server/Customer Service Representative
Marine Corps Community Service, United States Marine Corps Civilian
Camp Lejeune, NC
10.2009 - 06.2017
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained records of transactions made during shift as required by law or company policy.
- Took orders from customers accurately and in a timely manner.
Education
High School Diploma -
06-2009
Skills
- Service Recommendations
- Documentation And Reporting
- Quality Control
- Data Entry
- Repairs Scheduling
- Price Quoting
- Computer Skills
- CRM Software
- Tech-Savvy
- Service Scheduling
Timeline
Service Advisor - Lazydays R.V. Center
08.2021 - Current
Receptionist/Cashier/Service Advisor - Burlington RV Super Store (Lazydays RV)
07.2017 - 08.2021
Server/Customer Service Representative - Marine Corps Community Service, United States Marine Corps Civilian
10.2009 - 06.2017
Jacksonville High School - High School Diploma,
Training
- Yearly staff training included: Workplace Safety, Food Handling, Protecting Personally Identifiable Information, Equal Opportunity Rights, and Security Protocols
- RVDA Service Advisor Certified
- RVDA Warranty Advisor Certified
Key Skills And Attributes
- Excellent organization and multi-tasking skills
- Money handling, trusted with higher level authority
- Proficient in Microsoft Word and Power Point
- Superior customer service, natural people person
- Able communicate with diverse clientele
- Work quickly and accurately able to make decisions without supervision as needed
Training
- Yearly staff training included: Workplace Safety, Food Handling, Protecting Personally Identifiable Information, Equal Opportunity Rights, and Security Protocols
- RVDA Service Advisor Certified
- RVDA Warranty Advisor Certified
Key Skills And Attributes
- Excellent organization and multi-tasking skills
- Money handling, trusted with higher level authority
- Proficient in Microsoft Word and Power Point
- Superior customer service, natural people person
- Able communicate with diverse clientele
- Work quickly and accurately able to make decisions without supervision as needed
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