Lauran McClure
Lake Elsinore,CA
Summary
Dedicated professional with strong customer service skills. Experienced in providing compassionate care and resolving conflicts effectively. Committed to enhancing customer satisfaction and fostering team collaboration.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
Lake Elsinore, CA
03.2025 - 02.2026
- Assisted customers in locating products and resolving inquiries to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
- Maintained cleanliness and organization of the store environment to promote a welcoming atmosphere.
- Collaborated with team members to manage inventory levels and restock shelves efficiently.
- Addressed customer complaints with empathy, providing effective solutions to improve service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Caregiver
IHHS
Lake Elsinore, CA
02.2019 - 02.2025
- Provided compassionate personal care and support to clients with diverse needs.
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored client health status and reported changes to medical staff promptly.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Lead Bartender
Walnut Room Saloon
Tustin, CA
02.2012 - 12.2016
- Supervised bar operations, ensuring efficient service and high-quality beverage preparation.
- Trained and mentored junior bartenders on mixology techniques and customer service standards.
- Resolved customer complaints promptly, maintaining high satisfaction rates and fostering repeat business.
- Maintained compliance with health regulations, ensuring a safe environment for staff and guests.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed inventory control, optimizing stock levels and minimizing waste through strategic ordering.
Community Service Worker
Merit Property Management
Ladera Ranch, CA
03.2008 - 11.2014
- Assisted community residents with all residential related needs.
- Initiated new residents in training and establishing the use and care of all community amenities
- Provided support to vulnerable populations by connecting them with appropriate resources and services.
- Liaison between residential community and the official City resources to maintain the needs of the residents and community
- Trouble shooting, problem solving, and "putting out fires" as needed to keep the community organized, productive and functioning.
- Conflict resolution with home-owners as they arise. Created a welcoming environment at public meetings, encouraging open dialogue among diverse groups of participants.
- Implemented and processed work orders and maintenance requests for a community of 8000 homes.
- Monitor and control access to restricted areas of the community.
- Greet and direct residents, guests and vendors. Maintained accurate access cards including photos and residents' information.
- Handling reservations for clubhouses, parks, and other community party facilities.
Customer Service Representative
Cingular Wireless
Anaheim, CA
09.2005 - 09.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Educated customers on promotions and loyalty programs to drive engagement and retention.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree - Caretaking
In-Home Caretaker
Los Angeles, CAHigh School Diploma -
Western Highschool
Anaheim, CA09-2005
Certified Nursing Assistant Certificate - CNA
Bellevue College of Nursing
Lake Elsinore, CA03-2026
Skills
- Customer Service
- Problem-Solving
- Efficient organizational skills
- Bathing Assistance
- Housekeeping tasks
- Vital signs monitoring
- Mobility assistance
- Personal care
- Meal preparation
- Patient care
- Patient feeding
- Basic life support
- Catheter care
- Medication administration
- Medical terminology
Certification
Certified Nursing Assistant
Home Health Assistant
Timeline
Customer Service Representative
Circle K
03.2025 - 02.2026
Caregiver
IHHS
02.2019 - 02.2025
Lead Bartender
Walnut Room Saloon
02.2012 - 12.2016
Community Service Worker
Merit Property Management
03.2008 - 11.2014
Customer Service Representative
Cingular Wireless
09.2005 - 09.2006
No Degree - Caretaking
In-Home Caretaker
High School Diploma -
Western Highschool
Certified Nursing Assistant Certificate - CNA
Bellevue College of Nursing