Lauran Webb
Pittsburgh,Pennsylvania
Summary
Online Customer Service Commerce with demonstrated skills in dedicated support, organization and problem-solving. Proven strengths in establishing rapport with customers and building lucrative partnerships.
Overview
7
7
years of professional experience
Work History
Work From Home Agent
Arise
09.2017 - Current
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Barnes and Noble is the client I currently work for.
Customer Service/Sales Work From Home
Arise/Walgreens
11/30/13 - 02/28/14
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
Professional Fundraiser
Direct Advantage Marketing
Pittsburgh, Pennsylvania
01/02/09 - 04/04/13
- Managed relationships with existing donors to ensure their continued commitment to the organization's mission.
- Maintained accurate records of donations received as well as donor information in a database system.
- Provided guidance on best practices for cultivating meaningful relationships with donors.
Skills
- Goal-Oriented
- Phone Etiquette
Timeline
Work From Home Agent
Arise
09.2017 - Current
Customer Service/Sales Work From Home
Arise/Walgreens
11/30/13 - 02/28/14
Professional Fundraiser
Direct Advantage Marketing
01/02/09 - 04/04/13