Laura Nava
Austin,TX
Summary
Goal oriented and self-motivated business professional. Strong experience in delivering work in a stress stress/tight deadline environment.
To obtain the position and communicate effectively with co-workers to establish a gainful employment. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel within the company.
Overview
16
16
years of professional experience
Work History
Medical Office Assistant
Medical Injury Rehab
10.2023 - Current
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
Payments Risk-Analyst Payments
Accenture Flex
04.2022 - 06.2023
- Provide quality risk review service and consistently meet Service Level Agreement targets, while always focusing on resolving cases efficiently and utilizing time productivity
- Identify and help minimize risk posed by fraud patterns and trends
- Assist users with process workflows
- Identify, recommend, and implement process improvements
- Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex deliver items when required
Application Integrity Analyst
Accenture-Flex
11.2021 - 04.2022
- Protecting platforms users around the world from scammers, security breaches,and other challenges with developer applications.
- Performing thorough investigations and review Apps and make sure they are compliant and meet company polices.
- Pay strong attention to detail and technical aptitude to ensure that users can navigate the world of integrated apps safely and with confidence.
Team Lead
Logisticare
06.2018 - 04.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Audited team performance and compliance with AHT and metric standards.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
Job Coach
Logisticare
02.2018 - 06.2018
- Provide on-site support to individuals in order to help adjust to the workplace and the daily routine
- Kept detailed records of individual histories, scores and documents.
Customer Service Representative
LogistiCare
01.2017 - 02.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded proactively and positively to rapid change.
Intent Analyst
Interactions Marketing
10.2014 - 11.2016
- Conducted security audits to identify vulnerabilities.
- Performed risk analyses to identify appropriate security countermeasures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Telemarketing
Pro-Image International
07.2008 - 07.2012
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Education
High School Diploma -
Cedar Park High School
Cedar Park, TXSkills
- Cultural Awareness
- Flexible and Adaptable
- Self-Motivated
- Good Telephone Etiquette
- Maintenance and Repair
- Quality control guidelines
- Decision Making
Timeline
Medical Office Assistant
Medical Injury Rehab
10.2023 - Current
Payments Risk-Analyst Payments
Accenture Flex
04.2022 - 06.2023
Application Integrity Analyst
Accenture-Flex
11.2021 - 04.2022
Team Lead
Logisticare
06.2018 - 04.2021
Job Coach
Logisticare
02.2018 - 06.2018
Customer Service Representative
LogistiCare
01.2017 - 02.2018
Intent Analyst
Interactions Marketing
10.2014 - 11.2016
Telemarketing
Pro-Image International
07.2008 - 07.2012
High School Diploma -
Cedar Park High School