Lawrence Sibanda
Salem
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Insurance Sales Agent
Combined Insurance
06.2024 - 01.2025
- Recommended type and amount of coverage based on analysis of customers' circumstances using sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Followed up promptly with interested clients to close sales.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Generated leads through cold-calling, networking and other outreach methods.
- Met with customers to provide information about available products and policies.
- Conducted annual reviews of existing policies to update information.
- Negotiated contracts and terms of sale with potential customers.
- Designed presentations and marketing materials to promote insurance products.
Insurance Customer Service Representative
Bankers Life Insurance
09.2023 - 06.2024
- Responded to customer requests for products, services, and company information.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Assisted customers with completing insurance documents to avoid missed information.
- Completed customer applications and updated records to reflect current information.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Set up customer payment plans to cover annual policies and renewals.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Maintained confidentiality of patient finances, records, and health statuses.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Processed and recorded new policies and claims.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Quality Control Inspector
Vision Plastics
06.2022 - 09.2023
- Evaluated components and final products against quality standards and manufacturing specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Communicated with production team members about quality issues.
- Completed precise measurements using special tools.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Identified and documented quality discrepancies for management to develop resolutions.
- Inspected incoming and outgoing materials for accuracy and quality.
- Updated quality control records and reports.
- Investigated customer complaints to take necessary corrective actions.
Education
Associate of Arts -
Chemeketa Community College
Salem, ORSkills
- Attention to detail
- Problem-solving
- Records maintenance
- Time management skills
- Basic math
- Team collaboration
- Self-motivated and disciplined
- Multitasking and organization
- Verbal and written communication
- Microsoft office
Timeline
Insurance Sales Agent
Combined Insurance
06.2024 - 01.2025
Insurance Customer Service Representative
Bankers Life Insurance
09.2023 - 06.2024
Quality Control Inspector
Vision Plastics
06.2022 - 09.2023
Associate of Arts -
Chemeketa Community College
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