Lauranice Mccollough
Charlotte,North Carolina
Overview
38
38
years of professional experience
Work History
Loan Specialist
Columbia Mortgage
Charlotte, NC
- Developed strong relationships with customers through high levels of customer service.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Collaborated with other departments to promptly process loan applications.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Utilized risk management strategies to attain high loan approval rates.
- Examined customer loan applications for loan approvals and denials.
- Recommended loan approvals and denials based on customer loan application reviews.
- Explained very technical financial information to applicants in easy to understand language.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Advised clients on mortgage, education and personal loans.
Administrative Assistant
Charlotte Health Care Center
Charlotte, NC
05.1990 - 03.1995
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed department budgets and generated financial reports for management review.
Assistant Daycare Teacher
Dalton Village Daycare
Charlotte, NC
05.1985 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Monitored classroom to verify safe and secure environment.
- Modeled positive behavior and communication skills for students.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
Education
Computer Science
Central Piedmont Community College
Charlotte, NCAccounting And Business Management
Rutledge College
Skills
- Customer Relations
- Google Drive
- Cost Control
- Business Development Understanding
- Time Management
- Closing and Contract Negotiations
Timeline
Administrative Assistant
Charlotte Health Care Center
05.1990 - 03.1995
Assistant Daycare Teacher
Dalton Village Daycare
05.1985 - 05.2023
Loan Specialist
Columbia Mortgage
Computer Science
Central Piedmont Community College
Accounting And Business Management
Rutledge College