Evin Carranza
Los Angeles,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining database management at Randall Foods. Excelled in office administration and customer service, significantly reducing complaints at Fashion Forever through effective problem resolution and team leadership. Skilled in Microsoft Word and fostering positive work environments, demonstrating both hard and soft skills.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
Randall Foods
Vernon
09.2023 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Using Excel , Outlook, word Microsoft Windows.
Customer Service Manager
Fashion Forever
Utah
10.2022 - 05.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Nursing - Medical
East Los Angeles College
Monterey Park, CASkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- File Organization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Randall Foods
09.2023 - 02.2024
Customer Service Manager
Fashion Forever
10.2022 - 05.2023
Nursing - Medical
East Los Angeles College