Laura Thomas Ventura
Tomball,TX
Summary
Professional with over 10 years of supervision. Demonstrating passion for building relationships, cultivating partnerships and growing businesses. Outstanding record of achievement for goals. Highly motivated, with exceptional analysis and leadership skills. Known for success in client retention and team achievement
Forward-thinking key Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Regional Sales Manager
IDT Telecom
Miami, FL
01.2023 - Current
- Recruited, trained, coached, mentored, and evaluated a team of regional representatives
- Cultivated an environment that fostered teamwork among regional staff members, providing advice and support with tailored training and coaching
- Maintained accurate records of all activities including leads generated and closed deals
- Resolved customer inquiries promptly as well as escalated issues when necessary
- Generated reports on weekly, monthly, quarterly basis detailing regional metrics such as revenue goals achieved or missed targets
- Collaborated and supervised regional programs and market operations
- Met regional objectives by developing and implementing promotion strategies, in coordination with the team and servicing key accounts to fortify business relationships
- Increased revenue generation by collaborating with senior executives to assess regional performance and develop new growth strategies
- Penetrated new markets by investigating competitor products, services and trends
- Supported, trained and motivated team of professionals to consistently meet annual goals and production
- Facilitated ambitious goals for employees to promote achievement and surpass business targets.
Regional Supervisor
IDT Telecom
Miami, FL
05.2013 - 01.2023
- Drafted and submitted monthly reports on regional operations to corporate headquarters
- Developed and implemented regional performance goals, objectives, policies and procedures
- Monitored regional activities to ensure compliance with company policy and standards
- Conducted regular meetings with regional staff to discuss operational issues and strategies
- Supervised the development of marketing plans for new products in the region
- Facilitated communication between regional offices and corporate headquarters regarding changes in policy or procedure
- Maintained relationships with customers through frequent visits, phone calls and emails
- Organized promotional events within the region
- Reviewed customer complaints and inquiries on a daily basis and worked closely with team members to resolve them promptly
- Oversaw training, promotional plans and open relations to keep employees at all levels satisfied and productive
- Monitored employee productivity to provide constructive feedback and coaching
- Provided ongoing training to address staff needs
- Complied with company policies, objectives and communication goals
- Coordinated employee schedules according to shift changes and availability
- Identified and corrected performance and personnel issues to reduce impact to business operations
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
Brand Ambassador
IDT Telecom
Miami, FL
07.2011 - 05.2013
- Developed and executed brand awareness campaigns to increase customer engagement
- Organized promotional events to introduce new products and services to the public
- Provided detailed reports on promotional activities and sales results
- Gathered customer feedback for product development purposes
- Attended conferences, and other marketing events as a representative of the company
- Distributed flyers, brochures, and other materials at promotional events
- Maintained an up-to-date knowledge base on current industry developments
- Researched competitors' activities in order to stay ahead of trends in the marketplace
- Communicated regularly with team members regarding progress updates on projects
- Introduced promotions and other brand initiatives to gain customer loyalty
- Shared feedback and ideas with management to improve processes
- Created experiences that drove business results and customer brand engagement
- Built relationships and personalized future client development opportunities by collecting customer data
- Gave out product samples, coupons and pamphlets to encourage sales
- Increased sales by encouraging customers to purchase additional products and services
- Maintained professionalism and efficiency while working closely with leadership.
Education
BBA - Bachelor In Marketing
Pontificia Universidad Catolica Madre Y Maestra
06.2000
Skills
- Conflict Resolution
- Project and process supervision
- Performance Evaluations
- Market Research
- Territory supervision
- Customer Service and support
- Budget
- Business Administration
- Effective and Analytical Thinking
- Decision-Making
- Team Leadership
- Recruitment
- Coordination
- Training
- Coaching
- Motivating growth
- Goals set
- Participated in CRM offering coordination on Operations
- Generating leads
- Tracking forecasts
- Reports
- Product and Service Knowledge
- Support and assessment
- Multitasking
- Computer - MSO
- Employee Scheduling
- Recruiting and interviewing
- Employee performance evaluation
- Customer Relations
- Staff Management
- Microsoft Office expertise
- Orientating and training
- Policy Enforcement
- Team motivation
- Staff Supervision
- Expense Reporting
- Administrative Support
- Report Writing
- Scheduling
- Process Improvements
- Professional and mature
- Document Preparation
- Strong Problem Solver
- File Organization
- Conference planning
- Meticulous attention to detail
- Travel Arrangements, administration and Coordination
- Interpersonal Communication
- Resourceful
Languages
- English, Professional
- Spanish, Professional
Timeline
Regional Sales Manager
IDT Telecom
01.2023 - Current
Regional Supervisor
IDT Telecom
05.2013 - 01.2023
Brand Ambassador
IDT Telecom
07.2011 - 05.2013
BBA - Bachelor In Marketing
Pontificia Universidad Catolica Madre Y Maestra
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