Laure-Alissa Jean
Miami,FL
Summary
Methodical Revenue Cycle Specialist with strong attention to detail and in-depth understanding of medical billing procedures. Excellent planning and problem-solving abilities. Prepared to bring 5 years of related experience to a dynamic position with room for career growth.
Overview
5
5
years of professional experience
Work History
Revenue Cycle Representative
Miami Jewish Health
02.2022 - Current
- Manage over 40 patients accounts per day and accounting projects under direction of senior management to meet deadlines.
- Maintain relationships with customers & families while managing and responding to their billing inquiries.
- Liaison between Admissions and Medicaid specialist to to determine eligibility with third party insurance, customer's ability to pay and credibility.
- Track and maintain A/R of private pay customers while sending outgoing correspondences regarding past due amounts and collection letters.
- Increased cash collection and decreased aging Private Pay aging Account Receivable balance by 20% within 6 months.
- Generate monthly billing invoices and verify outstanding account balances in Point Click Care.
- Assess data and information to verify entry, calculation and billing code accuracy.
- Review and research any complex issues and discrepancies and unanimously work with management to have them resolved.
- Maintain flexibility through Hybrid role, allowing for enhanced communication and teamwork in department.
Patient Service Specialist II
Select Physical Therapy
12.2019 - 09.2022
- Conducted insurance pre-certifications and authorizations while processing referrals within 48 hours.
- Increased facility's overall collections of co-insurance and copays by 20%.
- Applied administrative knowledge and courtesy to educate insurance benefits, procedures and services to patients.
- Performed and initiated calls to inactive and non-compliant patients to increase access to care.
- Liaison between physical therapist, referring physicians and management to maintain quality of services provided.
- Train onboarding employees on overall function of patient services specialist role.
Medical Secretary
UCF Health
03.2019 - 12.2019
- Daily researching and analyzing credit balances of over 50 patients through Cerner and eCW.
- Assist in refund eligibility and preparing documentation for claim coding audits.
- Provided necessary support for revenue cycle function.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Recommended service improvements to minimize recurring patient issues and complaints.
Patient Services Representative
True Health
04.2018 - 03.2019
- Provided efficient clinical and customer services to members and providers in adult and pediatric clinical setting.
- Lead representative to communicate with patients regarding complaints, treatment planning and insurance coordination.
- Coordinated and maintained patient appointments and admissions medical records in high volume environment.
- Handled accounts billable, prior authorizations and medical-financial matters leading to appropriate means of financial gains for company.
- Provided medical interpreter services to non-English speakers and assisted with communication with medical staff, doctors and nurses.
- Liaison between PSS, medical staff and management to create new processes, improve workflow and solve problems.
Education
Bachelor of Science - Health Services Administration
University of Central Florida
12.2018
Skills
- Electric Medical Records (EMR),
- Data Entry, Medical Billing
- Oral and Written Communication
- Analytical and Critical Thinking
- Multitasking Abilities
- Decision-Making, Training
- Customer Service, Customer Support
- Insurance Verification, Authorization
- Credit Analysis, Cash flow, Collections
- HIPAA, Medical Terminology
- Epic, eCW, Cerner, Epic
- Debt collection procedures
- Organization and Time Management
Languages
Haitian Creole
Native or Bilingual
Timeline
Revenue Cycle Representative
Miami Jewish Health
02.2022 - Current
Patient Service Specialist II
Select Physical Therapy
12.2019 - 09.2022
Medical Secretary
UCF Health
03.2019 - 12.2019
Patient Services Representative
True Health
04.2018 - 03.2019
Bachelor of Science - Health Services Administration
University of Central Florida
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