Laureana Robertson
San Antonio,TX
Summary
Dynamic Catering Supervisor with a proven track record at Corner Bakery Cafe, excelling in customer service and inventory management. Expert in data analysis and marketing strategies—driving client satisfaction and repeat business. Skilled in Excel and conflict resolution, consistently achieving departmental sales goals while ensuring exceptional service delivery.
Overview
14
14
years of professional experience
Work History
Catering Supervisor
Corner Bakery Cafe
San Antonio, USA
11.2024 - Current
- Executed events for 10 - 200+ catering guests, ensuring seamless service and preparedness for orders with only 2 hours notice.
- Oversaw inventory tracking to maintain optimal stock levels and support operations. - Controlled high-volume inventory, including packaging products, food, beverage, equipment, & paper goods. Maintained cost-controlling measures and budget for my department weekly.
- Recorded and analyzed data for existing and potential clientele, compiling client reports to assess sales trends year-over-year.
- Marketing - local canvassing, digital marketing, and on-the-ground advertising to gain more potential clients for my department.
- Managed daily customer communication through calls and emails, fostering client satisfaction and encouraging repeat business and referrals.
Cashier/Expeditor/Catering Delivery
Corner Bakery Cafe
San Antonio, USA
05.2023 - Current
- Processed cash and credit card payments while delivering knowledgeable, professional service.
- Managed time effectively to prepare front of house and ensure timely, professional delivery of orders.
- Provided excellent service to customers and addressed client issues and feedback in both front of house and catering.
- Reported key information to management to enhance team service quality and support repeat business through consistent positive feedback.
Key Employee/Expeditor/Line Cook
Corner Bakery Cafe
San Antonio, USA
10.2016 - 08.2022
- Executed cash and credit card transactions while delivering exceptional customer service.
- Managed time effectively to complete busy shifts while directing staff for streamlined service.
- Led a fast and smooth flow of work between the kitchen and the wait staff.
- Supervised floor operations in absence of assigned manager to maintain service quality.
- Managed a daily team of cashiers and food runners to ensure efficient and coordinated service.
- Facilitated coordination among management, staff, and customers to expedite ordering and enhance client satisfaction.
- Calculated end of shift cash flow, counted registers and reported payouts to the company's digital system.
- Trained new hires on serving techniques, food and beverage preparation and presentation, and restaurant procedures.
- Assigned duties to the front of house on a daily basis and clocked out staff upon completion of side work for the shift.
- Assisted team in achieving monthly and quarterly sales targets through effective strategies.
Head Server/Host
Thai Topaz
San Antonio, USA
09.2014 - 06.2017
- Oversaw Head Server duties, ensuring coworkers completed tasks, reviewed server tips and payments owed, counted cash register, and reported findings to manager.
- Addressed customer needs and resolved food or service issues efficiently, enhancing guest satisfaction.
- Received orders, processed payments and responded appropriately to guest concerns.
- Quickly and efficiently processed payments and made accurate changes.
- Mastered Point of Sale (POS) computer system for automated order taking.
- Communicated clearly and positively with co-workers and management.
- Prepared and served beverages such as coffee, tea, fountain drinks and alcoholic beverages.
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
- Carefully maintained sanitation, health and safety standards in all work areas.
- Followed all established restaurant practices and procedures.
- Volunteered for additional responsibilities to improve team productivity and service quality.
Sales Associate
Forever 21
San Antonio, USA
12.2012 - 05.2013
- Increased purchase totals by recommending additional items.
- Listened to customer needs and preferences to provide accurate service and suggestions.
- Welcomed incoming customers to enhance their shopping experience. and provided immediate assistance.
- Provided expert product and service information.
- Maintained up-to-date knowledge of customer buying habits.
- Tracked current and emerging fashion and consumer trends.
- Retrieved alternate items and sizes upon request.
- Worked a flexible schedule to accommodate changing customer levels.
- Organized items in a visually appealing manner.
Server/Cashier
Yum Yum Thai Cuisine
San Antonio, USA
08.2011 - 12.2012
- Served fresh, hot food promptly, enhancing customer satisfaction.
- Received orders, processed payments and responded appropriately to guest concerns.
- Recorded customer orders and repeated them back in a clear, understandable manner.
- Assessed customer needs and addressed questions, ensuring a positive dining experience.
- Provided professional and courteous service at all times.
- Operated the cash register with proficiency.
- Maintained orderly supply station, facilitating efficient service.
- Cleaned and straightened the work area.
Education
High School Diploma - Film Editing and Animation
San Antonio School for Inquiry and Creativity
San Antonio01.2014
english, math, history, anatomy
Alamo Colleges
San AntonioSonography licensing course
St.Phillip's College
San AntonioReal Estate Licensing
Champions School of Real Estate
San AntonioSkills
- Customer Service
- Excel
- Time Management
- Organizational Skills
- Conflict Resolution
- Cash Handling
- Multi-tasking
- Culinary Knowledge
References
- Tracy Colson, Former owner of Yum Yum Thai Cuisine, (210) 849-8263
- Ariya Colson, Former owner and chef of Yum Yum Thai Cuisine, (361) 655-0210
- Jeremy Kersh, General Manager of Corner Bakery Cafe, (210) 441-4553
Timeline
Catering Supervisor
Corner Bakery Cafe
11.2024 - Current
Cashier/Expeditor/Catering Delivery
Corner Bakery Cafe
05.2023 - Current
Key Employee/Expeditor/Line Cook
Corner Bakery Cafe
10.2016 - 08.2022
Head Server/Host
Thai Topaz
09.2014 - 06.2017
Sales Associate
Forever 21
12.2012 - 05.2013
Server/Cashier
Yum Yum Thai Cuisine
08.2011 - 12.2012
High School Diploma - Film Editing and Animation
San Antonio School for Inquiry and Creativity
english, math, history, anatomy
Alamo Colleges
Sonography licensing course
St.Phillip's College
Real Estate Licensing
Champions School of Real Estate