Laureen Solarz
Berea
Summary
Dedicated server with proven ability in exceptional customer service and guest engagement. Skilled in cash handling and efficient table management, contributing to memorable dining experiences.
Overview
21
21
years of professional experience
Work History
Server
Vaccaro's Trattoria
Bath, OH
10.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to coordinate orders and special requests.
- Assisted in training new servers on menu items and restaurant procedures.
Server
Jo Jo Carlonis
Berea, OH
09.2019 - 09.2022
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled cash transactions accurately, processing payments and managing tips.
- Resolved customer complaints effectively, promoting positive dining experiences.
- Suggested daily specials and upsells, contributing to increased sales revenue.
Bartender, Server
Riverstone Taverne
Brunswick, OH
04.2005 - 08.2019
- Crafted specialty cocktails and maintained high-quality beverage standards.
- Trained and mentored new bartenders on drink preparation techniques.
- Oversaw inventory management, ensuring optimal stock levels of spirits and mixers.
- Developed seasonal drink menus, incorporating customer feedback and trends.
Education
Associate of Arts
Cuyahoga Community College
Cleveland, OHHigh School Diploma -
Brunswick High School
Brunswick, OHSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Proficiency in Aloha and Toast
Timeline
Server
Vaccaro's Trattoria
10.2023 - Current
Server
Jo Jo Carlonis
09.2019 - 09.2022
Bartender, Server
Riverstone Taverne
04.2005 - 08.2019
Associate of Arts
Cuyahoga Community College
High School Diploma -
Brunswick High School