Laurel Burgess
Gulf Shores
Summary
Detail-oriented professional with strong organizational and project management skills, adept at managing multiple tasks in fast-paced environments. Demonstrates effective communication and a commitment to achieving team and company goals through added responsibilities. Recognized for academic achievements across educational and professional settings.
Overview
3
3
years of professional experience
Work History
Patient Access Team Lead
Baldwin Health
North Canton, US
01.2025 - Current
- Registered ER patients swiftly, enhancing patient satisfaction through reduced wait times.
- Facilitated effective communication between patients and medical staff, fostering a supportive environment for improved service delivery.
- Ensured precise patient data entry for efficient record-keeping, ensuring accuracy and compliance with healthcare standards.
- Conducted training sessions for staff on patient access protocols, on health information systems and patient data management tools.
- Led patient access team to streamline registration processes and improve efficiency.
- Designed effective training resources for onboarding new hires for new hires on patient access protocols and standards.
- Managed patient registration activities including verifying insurance eligibility, collecting co-pays and deductibles and scheduling appointments.
- Provided leadership and guidance to Patient Access staff.
Pharmacy Technician
Specialty RX
Pensacola, US
10.2024 - Current
- Worked closely with pharmacists to verify prescriptions, enhancing accuracy and reducing medication errors in patient dispensing.
- Pulled and packaged prescriptions for nursing home patients with precision to ensure timely medication delivery.
- Managed medication inventory, ensuring optimal stock levels and minimizing shortages, which improved patient care continuity.
- Prepackaged medications accurately for common dosages, ensuring patient safety and medication integrity.
- Maintained safe and clean work environment to support regulatory compliance and operational efficiency.
- Conducted routine checks on machinery to uphold safety standards and reduce risk. to maintain safety and cleanliness standards., contributing to a secure work setting.
Beach Attendant
Shelley's Beach Service
Orange Beach, US
06.2023 - Current
- Set up and take down beach equipment to enhance guest safety and satisfaction.
- Managed payments accurately to streamline transactions and enhance guest experience.
- Set up and take down beach equipment, ensuring guest safety and satisfaction.
- Observed weather changes closely to facilitate timely responses to conditions.
- Monitored weather conditions to ensure safety and preparedness.
Education
ASSOCIATES OF SCIENCE - undefined
Stark State College
North canton, Ohio05.2024
HIGH SCHOOL DIPLOMA - undefined
Perry High School
Massillon, Ohio05.2022
Skills
- Staff training
- Customer relationship management
- Data analysis
- Problem solving
- Attention to detail
- Team leadership
- Time management
- Data entry accuracy
- Insurance verification
- Patient registration
- Patient communication
- Operational efficiency
- Quality assurance
- Health information systems
Timeline
Patient Access Team Lead
Baldwin Health
01.2025 - Current
Pharmacy Technician
Specialty RX
10.2024 - Current
Beach Attendant
Shelley's Beach Service
06.2023 - Current
ASSOCIATES OF SCIENCE - undefined
Stark State College
HIGH SCHOOL DIPLOMA - undefined
Perry High School