Laurel M. Lowe

Within this company, I have worked for both Arizona Blood & Cancer Specialists as well as Orlando Health Jewett Orthopedic Institute. The facilities have a numerous amount of locations and doctors.

• Daily, I receive 30-50 calls from patients, doctors, doctor's offices, medical practices, vendors, law firms, imaging facilities, hospitals, and more.
• Schedules tele-health and in office orthopedic appointments in a professional and helpful manner- new and established patients as well as steroid and gel injections
• When scheduling new patient appointments, I obtain a great deal of patient information to accurately create medical charts
• Schedule occupational therapy, physical therapy, physiatry, and pain management as well
• Run and verify insurance using Epic Systems software- I make sure the patient's insurance information is up to date and in network with our providers
• Use various spreadsheets, e-mails, websites, and more to verify which diagnoses the doctors will treat, the body parts they specifically see for, their restrictions, and much more information regarding the doctors and practice
• Work with multiple people/departments like workers compensation, medical records dept., billing dept., administrative assistants, surgery schedulers, clinical triage, and providers
• I have trained multiple new hires in my current client and past client
• Thoroughly listen to requests to achieve patient care. That may entail messages or requests being sent over to providers and their staff or assisting myself when possible. Examples involve appointment, medication, surgery, post-op, and order requests.
• Deescalated countless patient tantrums as well as reduced patient anger and anxiety due to helpful input and effective communication
• Read and comprehend Emergency Department notes in patient charts in order to accurately understand what is going on and help schedule with correct providers
• Before starting with Orlando Health Jewett Orthopedic Institute, I assisted Arizona Blood & Cancer Specialists scheduling hematology and oncology patients
• Make sure patients have their necessary lab work, tests, and medical records ready for appointments
• Explain full appointment details as well as what patient's are expected to bring to their upcoming appointments

• Learned daily operations of small business
• Traveled out of state to meet job duties
• Measured and verified sizes of mechanical systems
• Completed industrial safety training
• Wore PPE to ensure safety of myself and others
• Completed balance flow calculations for enzyme conveying systems
• Assisted in designing mechanical systems for manufacturing plant
• Completed and processed invoices against purchase orders

• Assisted customers over phone and in person with making and changing reservations
• Learning and relaying general Vinoklet Winery and wine information to employees and customers
• Assisted with scheduling dinners, tastings, private events, weddings, and festival vendors as well as playing roles in them operating efficiently
• Cleaned, organized, and prepared winery throughout time working there
• Trainer for new staff
• Assisted managers and coworkers with their jobs and problems with critical thinking
• Worked as server, hostess, cashier, food service attendant, etc.
• Followed health laws and regulations
• Came into work early and stayed after hours to ensure winery was prepared and picked up before and after activities
• Met customers needs
• Built clientele of repeat customers
• Established guidelines at winery to continue operations during pandemic in order to keep employees and customers safe

• Assisted managers and staff to perform necessary tasks
• Cook, cashier, server, delivery driver
• Fulfilled cleaning duties
• Settled guest issues when occurred
• Stocked incoming items
• Trained new employees