Summary
Overview
Work History
Education
Skills
Timeline
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Laurel Shapiro

108 Heatherstone Dr , Chatham IL ,

Summary

Experienced with providing customer service and ensuring guest satisfaction. Enhances customer satisfaction through excellent communication and service prioritization. Great at team collaboration and adapting to fast-paced environments, consistently elevating the guest experience and resolving issues efficiently. Utilizes effective communication and problem-solving skills to enhance patrons experiences.

Overview

5
5
years of professional experience

Work History

Restaurant Server

Homeplate Bar and Grill
01.2021 - Current
  • Maintained a clean and welcoming environment for guest comfort and enjoyment.
  • Contributed to team success by helping fellow colleagues during busy hours, ensuring smooth operations.
  • Kept server areas clean and stocked to increase efficiency while working.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Enhanced customer satisfaction by providing attentive service during busy shifts.
  • Used communication and problem-solving skills to resolve customer complaints.
  • Elevated the guest experience by anticipating their needs throughout their visit.

Restaurant Hostess

Sangamo Brewing
08.2020 - 12.2020
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Demonstrated multitasking skills by handling telephone inquiries while attending to in-person guest needs.
  • Answered customer questions.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided service through friendly interactions with customers, answering questions and addressing concerns.
  • Checked in with servers to confirm preparedness before seating customers.

Education

Field of Study - Radiology

Lincoln Land Community College
Springfield, IL

High School Diploma -

Glenwood Chatham High School
Chatham, IL
05.2023

Skills

  • Customer satisfaction
  • Organization
  • Guest service
  • Exceptional communication
  • Service prioritization
  • Highly dependable
  • Team collaboration
  • Adaptability and flexibility

Timeline

Restaurant Server

Homeplate Bar and Grill
01.2021 - Current

Restaurant Hostess

Sangamo Brewing
08.2020 - 12.2020

Field of Study - Radiology

Lincoln Land Community College

High School Diploma -

Glenwood Chatham High School

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Laurel Shapiro