LAUREL STROTHMAN
Office Manager - Administrative Assistant
Garland,TX
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with flexibility and strong organizational skills. Handles multiple projects simultaneously with a positive attitude. Methodical and detail-oriented team player offering these skills and strong work ethic.
Overview
34
34
years of professional experience
2
2
years of post-secondary education
Work History
Administrative Assistant – Office Manager
Poolcorp – Edgeucation Facility
01.2017 - Current
- Office Manager for corporate training facility responsible for maintaining professional and safe atmosphere.
- Main point-of-contact for all facility events, logistics and vendors
- Research, contact and assimilate information for facility improvements
- Calendar management for employee management and development classes held both at our Edge facility and online virtual classes
- Research, contact and maintain relationships with hotel vendors
- Responsible for room blocks and hotel reservations for all students
- Assimilate data for instructors creating spreadsheets with individual student data for supply, hotel and catering needs.
- Research and procure all airline reservations for Managers in Training to attend classes using Concur.
- Catered all lunches and dinners during classes and maintain snacks and drinks when classes are in session.
- Reconcile credit card statements on monthly basis with receipts
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Developed strategies to streamline and improve office procedures.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Volunteered to help with special projects of varying degrees of complexity.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Delivered excellent customer service through prompt responses to student and employee inquiries, addressing concerns effectively, and building strong relationships.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines
Administrative Specialist III
State of Kentucky – Office of Vocational Rehabilitation
01.2011 - 01.2017
- Analyze and audit staff travel vouchers to ensure accuracy and adherence to State Regulations and Master Agreement before authorizing Cabinet to process for payment
- Create and maintain current spreadsheet for data analysis of timeliness, travel reimbursement dollars and error rate of vouchers submitted by employees across state
- Audit, manage and supervise operations (and processes) of car rental and fleet programs (piloted and) implemented by Vocational Rehabilitation
- Possess knowledge of Kentucky’s state accounting program with ability to run queries
- Assist in acquiring revenue to agency, via Social Security Administration reimbursement program, that is included in agency budget
- Work with in-house computer program (SSR) that allows agency to monitor and create reimbursement requests to Social Security Administration
- Process procurement claims, SSA claims, allowance reports and cumulative data
- Obtain and maintain security clearance from federal government used to access to Federal Social Security ticket to work portal
- Purchasing specialist that coordinates purchase of supplies, seminar attendance fees and miscellaneous needs in accordance with state purchasing rules of State issued credit card
- Safeguarded sensitive information through proper handling of confidential documents and secure storage methods.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Managed filing system, entered data and completed other clerical tasks.
- Learned and adapted quickly to new technology and software applications.
Administrative Specialist I
State of Kentucky – Office of Vocational Rehabilitation
01.2009 - 01.2011
- Create, approve and research documents in state accounting program
- Audit authorizations submitted for payment utilizing in-depth knowledge of purchasing rules, codes, and fee schedules to ensure are within statutes, regulations and policies
- Fostered positive employee relationships by promptly addressing questions or concerns related to their case files.
- Analyze purchase order requests for use of appropriate budgets, before authorizing release of funds for goods and services
- Completed forms, reports, logs, and records to quickly handle all documentation.
- Audit random authorizations to assure compliance with current laws and regulations of state laws
- Record documentation results into database used to generate reports to analyze, monitor and determine consistent errors
- Analyze current policies and procedures within Agency in-house program, for possible system requirement changes to make processes more efficient and improve quality of documentation
- Work with district personnel to enhance training and recommend solutions to make processes more efficient as well as improve quality of authorization requests, and fiscal documentation in order to optimize compliance of rules and regulations
- Handle customer inquiries, billing questions and complaints regarding payment of invoices and distribution of monies.
Office/Account Manager
Hamburg Home Journal
01.2005 - 01.2007
- Manage duties of account representatives on monthly basis to track receipt and status of ads for monthly newspaper
- Handled incoming calls from advertising clients including responding to inquiries and resolving problems regarding invoices or current ad status
- Maintain spreadsheets and track status of incoming monthly ads (status)
- Manage and process invoices while recording accounts receivable to assimilate and report monthly and yearly revenues
- Create monthly, quarterly and yearly comparison reports for management to analyze expenditures for budget purposes
- Strengthened communication skills through regular interactions with others.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
Supervisor, Flight Operations
Conseco, Inc.
01.1990 - 01.1991
- Established new Flight Operations office by procurement of materials and supplies needed to secure day to day operations of department
- Communicate with (both in person and telephone), passengers and high-level management to coordinate catering, schedules and resolve conflicts) while maintaining outstanding customer service
- Create, within aviation software, reports used to scrutinize (analyze) and manage revenue to expenses and determine discrepancies within budget
- Assist in development of fiscal budget by analyzing expenditures and projecting any foreseeable increases in costs
- Audit invoices for accuracy and cost effectiveness
- Coordinate, communicate and maintain schedules for three corporate aircraft with Executive Vice Presidents of company
- Research and define any legal requirements needed for foreign travel
- Maintain all professional and personnel files within department.
- Maintained database systems to track and analyze operational flight data.
Education
Associate Degree in Administrative Office Management -
Sullivan University
Lexington, KY 07.2007 - 05.2008
Associate Degree in Legal Administration Professional -
Sullivan University
Lexington, KY 06.2007 - 05.2008
Skills
Executive Support and Assistance
Executive Calendar Management
Confidentiality
Travel Arrangements - Concur
Account Reconciliation
Organizational Skills
MS Office
Research
Public Relations
Easily Adaptable
Professionalism
Negotiation skills
Appointment Coordination
Timeline
Administrative Assistant – Office Manager
Poolcorp – Edgeucation Facility
01.2017 - Current
Administrative Specialist III
State of Kentucky – Office of Vocational Rehabilitation
01.2011 - 01.2017
Administrative Specialist I
State of Kentucky – Office of Vocational Rehabilitation
01.2009 - 01.2011
Associate Degree in Administrative Office Management -
Sullivan University
07.2007 - 05.2008
Associate Degree in Legal Administration Professional -
Sullivan University
06.2007 - 05.2008
Office/Account Manager
Hamburg Home Journal
01.2005 - 01.2007
Supervisor, Flight Operations
Conseco, Inc.
01.1990 - 01.1991