Summary
Overview
Work History
Education
Skills
Timeline
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Laurell Moses

Monroe,LA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

CSR

Ouachita Credit Plan
05.2018 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

RBT

Blooming Potential
03.2022 - 08.2022
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Supported client using principles of applied behavior analysis.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.

Internet Technical Support Representative

Lumen Technologies
10.2021 - 01.2022
  • Maintained record of updates and applied fixes for online assets.
  • Monitored regulatory compliance with industry standards and legal guidelines.
  • Authored communications on expanding usage via application of historical data on usage trends and click-thru rates.
  • Verified compliance of websites with appropriate accessibility standards such as [Area of Certification].
  • Presented usage findings to third-party service vendors, suggesting improvements to better handle usage fluctuations.

Assistant Dance Instructor

DBK Performing Arts
01.2015 - 01.2017
  • Adhered to studio guidelines and legal requirements.
  • Assisted with coordination and administration of complete dance program.
  • Planned and oversaw group, couples, and individual dance performances.
  • Performed at different types of events as professional dancer.
  • Worked in team-based environment to uphold quality and continuity of service to clients.

Education

High School Diploma -

Louisiana Delta Community College
Monroe, LA
11.2019

Skills

  • 10-Key
  • Delivery Scheduling
  • Customer Service
  • Customer Consulting
  • Problem-Solving Ability
  • Spreadsheets

Timeline

RBT

Blooming Potential
03.2022 - 08.2022

Internet Technical Support Representative

Lumen Technologies
10.2021 - 01.2022

CSR

Ouachita Credit Plan
05.2018 - Current

Assistant Dance Instructor

DBK Performing Arts
01.2015 - 01.2017

High School Diploma -

Louisiana Delta Community College

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Laurell Moses