Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laurel Alcenat

Washington,DC

Summary

Dynamic recent graduate with a Masters in Business Administration with the distinctive ability to manage multifaceted projects from inception to completion while leveraging interpersonal skills and leadership experiences to increase client engagement. Focused individual with experience in testing software, diagnosing issues and documenting program development. A confident Programmer Analyst with exemplary math, analysis and troubleshooting skills.

Overview

10
10
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
12.2017 - Current
  • Lead inventory management including but not limited to, verification of quantities, removal of outdated medications, and managing pharmaceutical resources to maintain consistent supply to over 800 patients per month
  • Streamline data management procedures by reducing number of categorical inputs resulting in increased efficiency
  • Train new pharmacy technicians, ensuring customer service standards were adequately met

Intern

Dupont Circle Pharmacy
05.2018 - 06.2018
  • Presented topic discussion to preceptor based on current over the counter products and blood pressure monitoring guidelines
  • Analyzed problems and worked with teams to develop solutions.
  • Interacted with customers by phone, email, or in-person to provide information.

Patient Service Specialist

Florida Cancer Specialists
03.2016 - 06.2017
  • Used automated reporting software to organize patient files
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Administrative Assistant

KASHOQA PSYCHIATRY ASSOCIATES
08.2013 - 09.2015
  • Efficiently carried out administrative duties such as scheduling, maintaining organized filing system, processing intake information and disability forms
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel efficiency by 20%
  • Served as a direct assistant to the Psychiatrist, supporting all aspects of production and office management

Education

Master of Business Administration -

UNIVERSITY OF MARYLAND GLOBAL CAMPUS
05.2022

HOWARD UNIVERSITY COLLEGE OF PHARMACY
Washington, DC

Bachelor of Arts - Anthropology

UNIVERSITY OF FLORIDA
Gainesville, FL

Skills

  • Oral and Written Communication
  • Analytical Thinking
  • Planning
  • Creative Problem Solving
  • Adaptability
  • Procedure Analysis
  • Client Training Delivery
  • Train Staff
  • Customer Care
  • Evaluate Reports

Languages

French
Elementary

Timeline

Intern

Dupont Circle Pharmacy
05.2018 - 06.2018

Pharmacy Technician

CVS Pharmacy
12.2017 - Current

Patient Service Specialist

Florida Cancer Specialists
03.2016 - 06.2017

Administrative Assistant

KASHOQA PSYCHIATRY ASSOCIATES
08.2013 - 09.2015

Master of Business Administration -

UNIVERSITY OF MARYLAND GLOBAL CAMPUS

HOWARD UNIVERSITY COLLEGE OF PHARMACY

Bachelor of Arts - Anthropology

UNIVERSITY OF FLORIDA

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Laurel Alcenat