Lauren Adams
Grand Bay,AL
Summary
Dynamic and adaptable Front Desk Receptionist with a proven track record at Mobile Endodontics, enhancing customer satisfaction and mastering new technologies. Excelled in guest relations and office organization, significantly contributing to a positive and efficient work environment. Skilled in data entry and telephone etiquette, consistently delivering courteous and professional service. I look forward to working closely with your company to improve customer satisfaction!
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist, Started Training for Asst
Mobile Endodontics
Mobile, AL
04.2024 - 10.2024
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Volunteered to help with special projects of varying degrees of complexity.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Completed daily logs for management review.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Sales Associate
Kids Kottage Childrens Boutique
Mobile, AL
02.2012 - 08.2016
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Baker High School
Mobile, AL05-2016
Skills
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling
- Appointment scheduling
- Scheduling appointments
- Oral and writing communication
- Office organization
- File organization
- Hospitality services
- Front office management
- Filing
- Initiative-taking
- Guest relations
- Skilled in [software]
- Call forwarding
- Client communication
- Visitor registration
- Email and telephone decorum
- Appointment confirmation
- Punctual and reliable
- Courteous and professional
- Visitor and customer relations
- Greeting and seating clients
Timeline
Front Desk Receptionist, Started Training for Asst
Mobile Endodontics
04.2024 - 10.2024
Sales Associate
Kids Kottage Childrens Boutique
02.2012 - 08.2016
Baker High School