Lauren A. Drigalla
Williamsburg,VA
Summary
Dedicated and results-driven individual with a strong background in customer service and sales. Passionate about providing exceptional customer experiences and fostering long-term relationships. With a degree from Penn State University, I possess a deep understanding of customer needs and strive to exceed expectations with every interaction. Highly skilled in communication, problem-solving, and sales techniques, I am committed to delivering tailored solutions that drive customer satisfaction and business success. Enthusiastic about creating positive and memorable experiences, I bring a customer-first mindset to every role I take on.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Dante’s Restaurants and Nightlife
State College, PA
01.2021 - 01.2023
- Company Overview: Family-owned business with three restaurants and a dive bar
- Contributed to customer satisfaction in a high-volume, fast-paced environment at a family-owned business with three restaurants and a dive bar
- Developed skills in food and beverage service, conflict resolution, time management, and using Toast POS system
- Trained new staff and assisted management in creating seasonal cocktails and handling day-to-day operations
- Excelled at maintaining situational awareness, providing excellent customer service, and working efficiently under pressure
- Family-owned business with three restaurants and a dive bar
Pre-K Teacher's Aid
Discovery Child Development
State College, PA
01.2019 - 01.2021
- Supported teachers in delivering engaging lesson plans for preschool children while ensuring a safe and nurturing environment
- Fostered communication with parents and caregivers through regular conferences
- Assisted in the care of children with special needs and contributed to overall program development
- Demonstrated the importance of positive interactions and helping others thrive, which translated well into customer-oriented roles
Exhibit House Experience
Rental Exhibit Depot, LLC.
Wilmington, NC
01.2018 - 01.2021
- Worked with Project Managers to fulfill customer orders on time
- Coordinated with delivery teams to ensure timely and accurate deliveries
- Delivered excellent customer service, resolving issues and building relationships
- Supported sales efforts by offering additional products and services to customers
- Prepared orders and paperwork for order shipments
- Inventoried outgoing and inbound customer products
Head Tennis Coach
Cheltenham Youth Tennis
Cheltenham, PA
01.2018 - 01.2020
- Provided coaching and mentorship to middle and high school students, ensuring a positive and safe environment for all participants
- Created opportunities for students to engage in extracurricular activities like crafts, field trips, and fundraising events, demonstrating my commitment to helping others
- Built strong relationships with students and their families while creating an inclusive and engaging program
Server
Anthony’s Coal Fired Pizza and Wings
Blue Bell, PA
01.2018 - 01.2019
- Delivered excellent customer service by managing orders, providing food and beverage recommendations, and handling all types of customer inquiries
- Worked in a fast-paced setting, strengthening memory, communication, and problem-solving abilities to handle customer needs effectively
- Managed cash and credit card transactions while ensuring a smooth dining experience for guests
Education
Bachelor's - Rehabilitation and Human Services
Penn State University
State College, PA01.2024
Graduated -
American Academy National Homeschool
Plymouth Meeting, PA01.2017
Skills
- Customer service
- Conflict resolution
- Time management
- Sales promotion
- Effective communication
- Relationship building
- Situational awareness
- Problem solving
- Sales expertise
- Clear and effective communication
- Professional appearance
- Staff management
- Handling difficult customers
- Team player attitude
Certification
- Ramp Certification
- Mandated Reporter Certification
Timeline
Bartender
Dante’s Restaurants and Nightlife
01.2021 - 01.2023
Pre-K Teacher's Aid
Discovery Child Development
01.2019 - 01.2021
Exhibit House Experience
Rental Exhibit Depot, LLC.
01.2018 - 01.2021
Head Tennis Coach
Cheltenham Youth Tennis
01.2018 - 01.2020
Server
Anthony’s Coal Fired Pizza and Wings
01.2018 - 01.2019
Bachelor's - Rehabilitation and Human Services
Penn State University
Graduated -
American Academy National Homeschool
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