Lauren Aguilera
Deltona,FL
Summary
Dynamic Patient Access Specialist with a proven track record at Halifax, enhancing operational efficiency through effective insurance verification and patient registration. Skilled in medical terminology and exceptional communication, I implemented process improvements that reduced wait times, ensuring a seamless patient experience while maintaining HIPAA compliance and high satisfaction levels.
Overview
1
1
year of professional experience
Work History
Patient Access Specialist
Halifax
Deltona, FL
12.2024 - Current
- Facilitated patient registration processes to ensure accurate data collection and efficient service delivery.
- Coordinated insurance verification to minimize delays in patient access and enhance operational efficiency.
- Assisted patients in navigating healthcare systems, providing information on services and appointment scheduling.
- Collaborated with clinical staff to streamline workflows, improving patient experience during check-in procedures.
- Maintained up-to-date knowledge of healthcare regulations to ensure compliance in all patient interactions.
- Addressed and resolved patient inquiries effectively, contributing to high levels of satisfaction and trust-building.
- Implemented process improvements that reduced wait times, optimizing overall patient flow within the facility.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
Education
GED - GED/ Highschool Diploma
Lake Techincal College
Eustis, FLSkills
Medical terminology
Front desk operations
HIPAA compliance
Appointment scheduling
Exceptional communication
Professionalism and ethics
Insurance billing
Documentation accuracy
Patient scheduling
Performance standards compliance
Data entry proficiency
Information collection
Insurance verification
Patient registration
Timeline
Patient Access Specialist
Halifax
12.2024 - Current
GED - GED/ Highschool Diploma
Lake Techincal College