Lauren Akers
Chico,CA
Summary
Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
The Growing Place Counseling Center
08.2022 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Posted payments to accounts and maintained records.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current policy information.
- Assisted patients with understanding personalized insurance and coverage benefits.
Retail Sales Associate
Bird In Hand
01.2022 - 05.2023
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Sales Associate
Collier Hardware
04.2019 - 12.2021
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Bachelor of Arts - Psychology
Chico State University
Chico, CA05-2023
Associate of Arts - Social And Behavioral Studies
Butte College
Oroville, CA05-2021
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Confidential information management
- Client relations
Timeline
Receptionist Administrator
The Growing Place Counseling Center
08.2022 - Current
Retail Sales Associate
Bird In Hand
01.2022 - 05.2023
Retail Sales Associate
Collier Hardware
04.2019 - 12.2021
Bachelor of Arts - Psychology
Chico State University
Associate of Arts - Social And Behavioral Studies
Butte College
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