Lauren Alvarez Brito
Sunny Isles Beach
Summary
Dynamic customer service professional with a proven track record at Presidente Supermarkets, adept at enhancing customer satisfaction through effective complaint resolution and cash handling. Known for maintaining composure in high-pressure situations while fostering positive relationships, ensuring a welcoming environment, and contributing to team success.
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Presidente Supermarkets
05.2024 - Current
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
Restaurant Server
El Bar Del Chino
12.2023 - 02.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Processed orders and sent to kitchen employees for preparation.
Restaurant Server
El Bodegon
07.2023 - 09.2023
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
IPU Nieves Morejon
Cabaiguan, Cuba12-2022
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Computer skills
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Customer Service Cashier
Presidente Supermarkets
05.2024 - Current
Restaurant Server
El Bar Del Chino
12.2023 - 02.2024
Restaurant Server
El Bodegon
07.2023 - 09.2023
High School Diploma -
IPU Nieves Morejon
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