Lauren Angelo
West Palm Beach ,FL
Summary
Dynamic professional with extensive experience in customer service and team leadership at Kitchen North. Proven track record in enhancing guest satisfaction and improving operational efficiency. Skilled in problem-solving and money handling, successfully mentoring staff and fostering a collaborative environment. Recognized for boosting employee morale and maintaining high service standards.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Kitchen North
Palm Beach Gardens, FL
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Lead Hostess
Kitchen North
Palm Beach Gardens, FL
09.2021 - Current
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
- Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
- Promoted a culture of teamwork by consistently supporting fellow employees during busy periods or when shortstaffed.
- Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
- Actively monitored dining room capacity to maximize seating opportunities while adhering to occupancy limits.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took initial drink orders and relayed information to wait or bar staff.
- Input orders accurately into POS terminal, split bills and accepted payments.
Stylist
South Moon Under
Palm Beach Gardens, FL
07.2021 - 09.2021
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Provided constructive feedback during fittings, helping clients refine their personal style preferences.
- Educated customers on products to maximize benefits.
Education
High School Diploma -
Willam T Dwyer High School
Palm Beach Gardens, FL05.2023
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Workload management
- Money handling
Timeline
Assistant Manager
Kitchen North
12.2023 - Current
Lead Hostess
Kitchen North
09.2021 - Current
Stylist
South Moon Under
07.2021 - 09.2021
High School Diploma -
Willam T Dwyer High School