Lauren Anzalone
AI Agency Owner
Asheville,NC
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
6
6
years of professional experience
Work History
Sales Representative
AT&T Communications
San Francisco, CA
08.2021 - 02.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Managed relationships with business owners for long lasting customer satisfaction.
- Discovered and assessed new accounts for potential need and development.
Chiropractic Office Assistant
Meakim & Stern Family Spinal Care
San Francisco, CA
03.2020 - 07.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Received, recorded and filed medical payments by check, cash and credit card.
- Entered procedure codes and diagnosis codes into medical billing software.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Improved timely payment of bills by developing flexible payment plans for patients.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized patient files and streamlined operations to improve efficiency.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Receptionist
Vanity Beauty Lounge
San Francisco, CA
02.2018 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
Server
Hakkasan Restaurant
San Franciso, CA
10.2015 - 06.2018
- Cultivated warm relationships with regular customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider, sake and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Kept track of event finances, initial deposits, due payments and final balances.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Education
Bachelor of Science - Biology
Hood College
Frederick, MD06.2011
Skills
- Product Management and Pricing
- Post-Sales Support
- Sales Representation
- Closing Sales
- Maintaining Customer Database
- Unsupervised Learning
- Client Development and Retention
- Credit and Debt Card Processing
- Commission Sales
- Consulting with Customers
- Complex Problem-Solving
- Reading Comprehension
- Presenting Information
- Level 1 Sommolier
Timeline
Sales Representative
AT&T Communications
08.2021 - 02.2022
Chiropractic Office Assistant
Meakim & Stern Family Spinal Care
03.2020 - 07.2021
Receptionist
Vanity Beauty Lounge
02.2018 - 04.2020
Server
Hakkasan Restaurant
10.2015 - 06.2018
Bachelor of Science - Biology
Hood College