Lauren Claypool
Cottage Grove,MN
Summary
Results-oriented professional skilled in customer service, time management, and trend analysis. Expertise in troubleshooting and developing effective solutions while fostering positive relationships. Strong written and verbal communication abilities, with proficiency in Windows PC applications and remote work protocols. Capable of thriving in fast-paced environments and adept at both collaborative and independent tasks.
Overview
9
9
years of professional experience
Work History
Leasing Manager
Marquette Management
Valley Creek, United States
01.2024 - 04.2026
- Facilitate leasing processes, achieving high occupancy rates and enhancing tenant satisfaction.
- Coordinated property tours, increasing lease agreements and enhancing client engagement.
- Cultivate strong client relationships, showcasing properties and negotiating leases.
- Drive property performance through targeted leasing campaigns.
- Implement innovative marketing strategies to increase occupancy rates and enhance tenant satisfaction.
- Manage tenant inquiries and issues, ensuring prompt resolution and fostering community relations.
- Analyze market trends to optimize rental pricing, resulting in increased revenue and reduced vacancy periods.
- Coordinate with property management team to ensure seamless move-ins and address tenant concerns promptly.
- Foster a positive community atmosphere through engaging resident events.
- Guide prospective tenants through the application process, offering tailored solutions to meet their housing needs.
- Conduct thorough property inspections to maintain high standards of presentation and compliance.
- Provide ongoing support to ensure tenant satisfaction and retention.
Front Desk Receptionist
Pearle Vision
Saint Paul, United States
04.2022 - 04.2023
- Greeted and assisted patients upon arrival at the optometry clinic.
- Answered phone calls and addressed inquiries about services and products.
- Managed appointment scheduling using electronic health records system.
- Processed patient payments and handled insurance verification efficiently.
- Maintained cleanliness and organization of the front desk area and waiting room.
- Educated patients on eyewear options and promoted special offers effectively.
Medical Receptionist
Home Health Care Inc
Golden Valley, United States
10.2019 - 06.2021
- Warmly welcomed patients, creating a positive first impression and fostering a comfortable environment for their eye care appointments.
- Gathered information from patients.
- Printed patient forms and reviewed charts to prepare for upcoming appointments.
- Coordinated with optometrists to ensure patient needs were met, streamlining the appointment process and enhancing overall patient satisfaction.
- Uploaded Faxes and medical records.
- Incoming and outgoing calls.
- Maintained office inventory by anticipating supply needs and supply orders.
- Entered insurance data accurately, ensuring seamless processing.
- Meticulously gathered and input vision insurance information, maintaining accurate patient records and facilitating smooth billing processes.
- Handled billing transactions, maintaining financial accuracy.
- Organized records, supporting smooth office operations.
- Collaborated with optometrists to fulfill optical needs efficiently.
Guest Relations Coordinator
Doubletree by Hilton
Minneapolis, United States
08.2017 - 03.2020
- Maintained guest satisfaction across visits and anticipated needs.
- Verified availability and checked details to prevent guest complaints.
- Identified trends in guest concerns and worked with management to minimize recurrence with proactive strategies.
- Identified trends in guest concerns and collaborated with management to implement proactive strategies that minimized recurrence.
- Provided comprehensive information on local accommodations, shopping, dining, nightlife, and recreational destinations to enhance guest experiences.
Education
High School Diploma - Human Services
South High School
MinneapolisMinneapolis Community and Technical College
MinneapolisSkills
- Lease Documentation
- Market Analysis
- Tenant Relations
- Customer Service
- Records Management
- Data Entry
- Time Management
- Communication
- Troubleshooting
- Adaptability
- Teamwork
- Microsoft Office
- Windows PC
- VPN
- HIPAA Compliance
Personal Information
Title: Leasing Professional
Timeline
Leasing Manager
Marquette Management
01.2024 - 04.2026
Front Desk Receptionist
Pearle Vision
04.2022 - 04.2023
Medical Receptionist
Home Health Care Inc
10.2019 - 06.2021
Guest Relations Coordinator
Doubletree by Hilton
08.2017 - 03.2020
High School Diploma - Human Services
South High School
Minneapolis Community and Technical College