Summary
Overview
Work History
Education
Skills
ACTIVITIES & LEADERSHIP
Timeline
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Lauren A. Wise

West Chester,OH

Summary

Dedicated employee with a solid background in customer service, skilled in time management and organization. Strong communicator with a proven ability to thrive under pressure, enhancing team dynamics and customer satisfaction. Seeking entry-level opportunities to leverage skills and support company growth.

Overview

5
5
years of professional experience

Work History

Server

Pies and Pints
Liberty Township, OH
05.2026 - Current
  • Engaged each guest through conversation to create a positive dining experience and drive customer satisfaction.
  • Maintained extensive knowledge of food and drink menu items to effectively address customer questions and assist new guests.
  • Served food and beverages while seating guests and bussing tables in fast-paced restaurant environment to ensure smooth operations.

Crew Member

Playa Bowls
Columbus, OH
09.2025 - Current
  • Enhanced customer experience through every interaction, promoting a positive brand image in a high-volume environment.
  • Cultivated relationships with Ohio State student customers, providing personalized service in a brand-forward, campus-facing location.
  • Ensured accuracy and consistency in order fulfillment, reinforcing trust and satisfaction among returning customers.

Crew Member

Dunkin'
Liberty Township, OH
11.2021 - 08.2025
  • Trained 20-25 new crew members on food preparation and order accuracy, ensuring high customer service standards were met.
  • Prepared food and beverages for hundreds of customers per shift across 4 years in a high-volume, fast-paced environment.
  • Promoted seasonal specialty items and upsold new products, successfully persuading customers to join rewards loyalty program, enhancing customer engagement.
  • Processed transactions at the register while delivering consistent customer service, contributing to a positive experience.

Education

Bachelor of Science - Marketing

The Ohio State University, Max M. Fisher College of Business
Columbus, OH
05-2028

Skills

  • Core Skills: Customer Service, Training and Onboarding, Team Collaboration, Detail-Oriented, Time Management, Leadership, Sales techniques, Product knowledge, Problem-solving

ACTIVITIES & LEADERSHIP

  • MidPointe Library, Volunteer, 2024, Created handmade gift projects to donate to children in underserved communities.
  • RASKALS, Volunteer, 2025, Completed service projects to assist senior citizens with demanding tasks in their daily lives.

Timeline

Server

Pies and Pints
05.2026 - Current

Crew Member

Playa Bowls
09.2025 - Current

Crew Member

Dunkin'
11.2021 - 08.2025

Bachelor of Science - Marketing

The Ohio State University, Max M. Fisher College of Business
Lauren A. Wise