Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Lauren Bailey

Gastonia,NC

Summary

Dynamic administrative professional with extensive experience at Westfield Landscapes LLC, excelling in customer service and data entry. Proven ability to resolve conflicts and enhance client relationships, ensuring satisfaction and loyalty. Skilled in clerical coordination and adept at managing sensitive information, contributing to a positive and efficient work environment.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Westfield Landscapes LLC
03.2017 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Remote Customer Service Representative

Continuum Global Solutions
04.2022 - 12.2024
  • Collaboration with various Health insurance organizations ensuring accurate services are provided.
  • Servicing elderly with information for prescription orders through identified pharmacies.
  • Check and verify customers' health insurance coverage for medication benefits.
  • Assist customers with over-the-counter purchase from pharmacies and process payment and credit accounts.

Customer Service Representative

Wells Fargo
05.2020 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.



Education

Certificate of Technical Studies - Esthetics & Skin Care

Aveda Arts & Science Institute
Charlotte, NC
05-2022

High School Diploma -

Olympic High
Charlotte, NC
06-2017

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Clerical coordination

Timeline

Remote Customer Service Representative

Continuum Global Solutions
04.2022 - 12.2024

Customer Service Representative

Wells Fargo
05.2020 - 04.2022

Administrative Assistant

Westfield Landscapes LLC
03.2017 - Current

Certificate of Technical Studies - Esthetics & Skin Care

Aveda Arts & Science Institute

High School Diploma -

Olympic High

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Lauren Bailey