Lauren Bartram
Dallas
Summary
Results-driven Sales Associate with expertise in customer relationship management and consultative selling. Proven ability to enhance sales performance through effective communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Sales Associate
Progressive
Dallas
06.2025 - Current
- Delivered exceptional customer service through effective communication and problem-solving.
- Utilized CRM systems to manage client relationships and efficiently track sales progress.
- Maintained up-to-date knowledge of industry trends for strategic decision-making.
- Built strong relationships with clients by consistently providing tailored service.
- Assisted clients in selecting appropriate coverage options based on specific needs.
- Increased sales by employing a consultative approach and enhancing relationships with policyholders.
Customer Service Representative
Progressive
Dallas
02.2024 - 06.2025
- Educated clients on benefits and limitations of insurance plans to enhance understanding.
- Resolved customer inquiries via phone and email to ensure satisfaction.
- Processed policy renewals and claims with accuracy and efficiency.
- Collaborated with underwriters to assess risk factors for applications.
Operations Manager
Dart ADA
Dallas
06.2022 - 02.2024
- Coordinated daily operations to optimize workflow and resource allocation.
- Managed inventory levels, ordering supplies to sustain operational readiness.
- Supervised staff to enhance teamwork and boost productivity.
- Developed training materials for new employees to ensure adherence to processes.
- Monitored compliance with company policies and industry regulations on a regular basis.
- Oversaw daily employee workflow to maximize productivity and maintain quality standards.
- Resolved customer complaints promptly, ensuring high levels of satisfaction.
Dispatcher
Dart ADA
Dallas
01.2020 - 06.2022
- Coordinated transportation schedules to enhance routing efficiency and ensure timely deliveries.
- Monitored vehicle locations via GPS for accurate, real-time updates.
- Communicated with drivers to clarify pick-up and drop-off instructions.
- Collaborated with team members to streamline dispatch processes and workflows.
Scheduling Coordinator
Dart ADA
Dallas
08.2019 - 01.2020
- Coordinated appointment scheduling for customer service representatives, enhancing overall workflow efficiency.
- Optimized appointment calendars to enhance meeting and event efficiency.
- Utilized scheduling software to optimize team availability and effectively allocate resources.
- Implemented scheduling software to streamline operations and increase accuracy.
- Managed customer requests with timely follow-up communication to improve client satisfaction.
Education
High School Diploma -
LD Bell
Bedford, TX06-2019
Skills
- CRM software proficiency
- Customer relationship management
- Sales strategy development
- Consultative selling techniques
- Account management
- Cold calling proficiency
- Contact follow-up strategies
- Sales training experience
- Product knowledge expertise
- Market analysis skills
- Time management skills
- Problem-solving abilities
- Adaptability and flexibility
- Team collaboration
- Effective communication
- Leadership capabilities
- Fraud detection awareness
- Goal orientation
Timeline
Sales Associate
Progressive
06.2025 - Current
Customer Service Representative
Progressive
02.2024 - 06.2025
Operations Manager
Dart ADA
06.2022 - 02.2024
Dispatcher
Dart ADA
01.2020 - 06.2022
Scheduling Coordinator
Dart ADA
08.2019 - 01.2020
High School Diploma -
LD Bell