Lauren Bates
Morris Chapel,TN
Summary
Dynamic and results-oriented professional with extensive experience in office management and customer service, notably at Vitality Counseling, INC. Excelled in enhancing client satisfaction and streamlining administrative processes. Demonstrates exceptional organizational skills and a commitment to effective communication. Proven track record in improving operational efficiency and fostering positive relationships.
Overview
13
13
years of professional experience
Work History
Office Manager
Vitality Counseling, INC
Rincon, GA
11.2020 - 07.2024
- Processed insurance claims to ensure prompt payment.
- Managed financial records to ensure accuracy and compliance.
- Coordinated therapist appointment calendars.
- Addressed client concerns promptly, leading to increased satisfaction.
- Enhanced relationships with therapist using proactive engagement strategies.
- Welcomed clients with a positive and professional demeanor upon arrival.
- Oversaw all administrative functions in the workplace.
Office Assistant
Thompson Chiropractic & Wellness Center
Rincon, GA
10.2018 - 03.2020
- Managed the organization and accessibility of medical records.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing patient records and maintaining a clean workspace
- Completed numerous errands to support office operations.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, emails and messages.
Family Nanny
Shea Family
Rincon, GA
06.2016 - 10.2018
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Supported family in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
Preschool Teacher
The Learning Treehouse
Rincon, GA
07.2015 - 07.2016
- Created structured monthly lesson plans.
- Organized hands-on learning experiences to encourage curiosity and exploration in young children.
- Created a positive classroom atmosphere with routines and structure that promote security and confidence.
- Encouraged creativity with art projects and music activities that stimulate imagination and self-expression.
Daycare Assistant Teacher
The Academy of Gateway
Murfreesboro, TN
05.2013 - 06.2015
- Organized creative art projects to inspire self-expression and fine motor skills among preschoolers.
- Fostered nurturing environment by engaging children in interactive play and educational activities.
- Communicated regularly with parents to share children's progress and build supportive relationships.
- Enhanced children's language development with storytelling sessions and group discussions.
Cashier
Hobby Lobby
Murfreesboro, TN
09.2011 - 04.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Middle Tennessee State University
Murfreesboro, TNSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
Timeline
Office Manager
Vitality Counseling, INC
11.2020 - 07.2024
Office Assistant
Thompson Chiropractic & Wellness Center
10.2018 - 03.2020
Family Nanny
Shea Family
06.2016 - 10.2018
Preschool Teacher
The Learning Treehouse
07.2015 - 07.2016
Daycare Assistant Teacher
The Academy of Gateway
05.2013 - 06.2015
Cashier
Hobby Lobby
09.2011 - 04.2013
Middle Tennessee State University