Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Lauren Bates

Morris Chapel,TN

Summary

Dynamic and results-oriented professional with extensive experience in office management and customer service, notably at Vitality Counseling, INC. Excelled in enhancing client satisfaction and streamlining administrative processes. Demonstrates exceptional organizational skills and a commitment to effective communication. Proven track record in improving operational efficiency and fostering positive relationships.

Overview

13
13
years of professional experience

Work History

Office Manager

Vitality Counseling, INC
11.2020 - 07.2024
  • Processed insurance claims to ensure prompt payment.
  • Managed financial records to ensure accuracy and compliance.
  • Coordinated therapist appointment calendars.
  • Addressed client concerns promptly, leading to increased satisfaction.
  • Enhanced relationships with therapist using proactive engagement strategies.
  • Welcomed clients with a positive and professional demeanor upon arrival.
  • Oversaw all administrative functions in the workplace.

Office Assistant

Thompson Chiropractic & Wellness Center
10.2018 - 03.2020
  • Managed the organization and accessibility of medical records.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing patient records and maintaining a clean workspace
  • Completed numerous errands to support office operations.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, emails and messages.

Family Nanny

Shea Family
06.2016 - 10.2018
  • Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
  • Played games, worked on puzzles, and read books to young children.
  • Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
  • Supported family in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.

Preschool Teacher

The Learning Treehouse
07.2015 - 07.2016
  • Created structured monthly lesson plans.
  • Organized hands-on learning experiences to encourage curiosity and exploration in young children.
  • Created a positive classroom atmosphere with routines and structure that promote security and confidence.
  • Encouraged creativity with art projects and music activities that stimulate imagination and self-expression.

Daycare Assistant Teacher

The Academy of Gateway
05.2013 - 06.2015
  • Organized creative art projects to inspire self-expression and fine motor skills among preschoolers.
  • Fostered nurturing environment by engaging children in interactive play and educational activities.
  • Communicated regularly with parents to share children's progress and build supportive relationships.
  • Enhanced children's language development with storytelling sessions and group discussions.

Cashier

Hobby Lobby
09.2011 - 04.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Middle Tennessee State University
Murfreesboro, TN

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Billing
  • Clear oral/written communication
  • Scheduling and calendar management
  • Administrative support

Timeline

Office Manager

Vitality Counseling, INC
11.2020 - 07.2024

Office Assistant

Thompson Chiropractic & Wellness Center
10.2018 - 03.2020

Family Nanny

Shea Family
06.2016 - 10.2018

Preschool Teacher

The Learning Treehouse
07.2015 - 07.2016

Daycare Assistant Teacher

The Academy of Gateway
05.2013 - 06.2015

Cashier

Hobby Lobby
09.2011 - 04.2013

Middle Tennessee State University

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Lauren Bates