Lauren Baughman
Piñon Hills,CA
Summary
Results-driven Director of Operations with a proven track record in streamlining workflows, enhancing efficiency, and fostering team collaboration. Committed to leveraging strategic planning and decision-making skills to drive organizational success. Recognized for leading cross-functional teams, optimizing resource allocation, and implementing performance metrics. Expertise in employee relations and conflict resolution, dedicated to fostering a culture of continuous improvement and operational excellence.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Director of Operations
Baughman's
Piñon Hills, CA
02.2018 - Current
- Streamlined operational workflows to enhance efficiency across departments.
- Developed and implemented performance metrics to drive team accountability.
- Led cross-functional teams to optimize resource allocation and reduce costs.
- Mentored staff on best practices, fostering a culture of continuous improvement.
- Coordinated operations, budgeting, inventory, appointments, and routine documentation for the team with little to no supervision.
- Maintained organization in a fast-paced, high-responsibility environment.
- Demonstrating strong multitasking, communication, and problem-solving skills.
- Oversaw scheduling, logistics, and daily operations.
- Developed strong conflict-resolution and interpersonal communication skills.
- Managed multiple daily priorities in a deadline-driven environment.
- Strengthened adaptability and time-management abilities.
Classified Substitute Teacher
Bonita Unified School District
San Dimas, CA
06.2017 - 01.2018
- Assisted teachers in supporting students with special needs in classroom settings.
- Helped maintain a safe, structured, and positive learning environment.
- Adapted instructional materials to meet diverse student needs and learning styles including those of special needs children.
- Provided clear communication with students regarding classroom rules and expectations.
- Maintained classroom discipline and fostered a positive learning environment.
- Adapted quickly to different classrooms, student needs, and schedules.
- Supported students with daily activities, classroom participation, and behavior guidance.
- Collaborated with school staff to support student development and address individual challenges.
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- Monitored student behavior and engagement to foster a positive learning environment.
- Implemented lesson plans to maintain educational continuity during teacher absences.
- Adapted instructional methods to meet diverse learner needs and abilities including those with special needs.
Assistant Branch Manager
Vector Marketing Company
Washington, MO
05.2016 - 01.2017
- Led daily operations to optimize branch performance and enhance customer satisfaction.
- Trained and mentored staff to improve sales techniques and product knowledge.
- Developed marketing strategies to increase brand awareness and drive revenue growth.
- Managed inventory levels, ensuring accurate stock management and timely replenishment.
- Collaborated with cross-functional teams to streamline branch workflows and enhance efficiency.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted bi-weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
General Laborer, Industrial
Employee Staffing Group
Union, MO
02.2015 - 01.2017
- Maintained a clean and organized work environment to ensure safety standards.
- Collaborated with team members to streamline workflow and improve productivity.
- Loaded and unloaded materials, ensuring proper handling and storage procedures.
- Conducted routine inspections of equipment to identify maintenance needs proactively.
- Implemented process improvements that enhanced overall operational efficiency.
- Collaborated with team members to complete tasks efficiently, supporting overall project objectives and deadlines.
- Demonstrated versatility in handling various job assignments, successfully adapting to different roles as needed within the team structure.
- Demonstrated adaptability by quickly learning new skills and techniques as required for specific projects or roles within the team.
- Adhered to company guidelines regarding personal protective equipment use, minimizing risk of injury on the job site.
- Assisted in assembly line operations, contributing to the timely completion of products according to deadlines.
- Enhanced workplace safety by implementing proper equipment usage and maintaining clean work areas.
- Streamlined workflow by communicating effectively with supervisors and colleagues, ensuring all tasks were completed accurately and promptly.
- Reduced waste materials by adhering to recycling protocols and properly disposing of non-recyclable items.
- Displayed strong problem-solving abilities when faced with challenges during projects, finding creative solutions that saved both time and resources.
- Assisted in loading/unloading trucks safely for shipments, ensuring secure transport of valuable materials without damage or loss.
- Optimized productivity through effective time management, prioritizing tasks based on urgency and importance.
- Boosted overall team morale with a positive attitude, fostering a supportive work environment during long hours or challenging tasks.
- Consistently met performance metrics established for speed, quality control, and accuracy while completing assigned tasks under tight deadlines.
- Maintained equipment functionality through regular inspections, reporting any necessary repairs or replacements to supervisors in a timely manner.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Managed warehouse operations and verified proper shipment procedures.
- Moved furniture and boxes using utility dolly and truck ramp.
Waitress
Steak 'N' Shake
Washington, MO
01.2015 - 10.2015
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Collaborated with kitchen staff to maintain high food quality and presentation standards.
- Trained new team members on menu knowledge and service protocols.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Implemented suggestions for improving workflow and enhancing guest satisfaction.
- Assisted in inventory management, reducing waste through effective stock control practices.
- Monitored cleanliness and organization of dining area, adhering to health regulations.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Lifeguard
Six Flags Hurricane Harbor
Eureka, MO
03.2012 - 10.2014
- Monitored water safety and enforced policies to ensure guest well-being.
- Conducted regular pool checks for cleanliness and chemical balance.
- Provided immediate first aid and emergency response during incidents.
- Trained new lifeguards on operational procedures and safety protocols.
- Led team drills to enhance emergency preparedness and response efficiency.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
- Improved team coordination with structured communication drills.
- Coordinated with emergency services for swift evacuations during severe weather threats.
- Performed routine equipment checks to ensure all lifesaving tools were in optimal condition.
- Enhanced safety of beach visitors by enforcing swimming area boundaries and rules.
- Administered first aid and CPR, ensuring rapid response to accidents.
- Reduced incident response times by implementing strategic patrol routes.
- Conducted regular training exercises to maintain high readiness for rescues and emergencies.
- Maintained cleanliness and orderliness of beach area, contributing to pleasant visitor experience.
- Scanned main areas to monitor for any safety risks.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Entered water immediately to pull struggling swimmers to safety.
Education
Bachelor of Science - Psychology
Capella University
Minneapolis, MN06-2024
Associate of Science - Psychology
Mount San Antonio College
Walnut, CA06-2020
BLS Certificate of Completion - Emergency Medical Technology
East Central College
Union, MO12-2014
Skills
- Operational efficiency and oversight
- Employee relations
- Schedule management
- Logistics
- Strategic planning and execution
- Decision-making
- Team leadership
- Teamwork and collaboration
Accomplishments
- Achieved a record breaking completion of course by completing a statistics course with accuracy and efficiency.
- Obtained a Certification of Completion in Basic Life Support through the Emergency Medical Technician Course.
Certification
Certification of Completion from an Emergency Medical Technician course at East Central College.
Languages
American Sign Language
Native or Bilingual
Interests
- Knitting and Crocheting
- Cooking
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Reading
- Volunteering at local animal shelters and rescue organizations
- I participate in a variety of outdoor recreational activities
- Video Gaming
- Playing Sports
- Hiking
- Animal Care
- Community Cleanup
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Gardening
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Dancing
- Horseback Riding
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Offering time and support to shelters for the homeless, women, and animals
- I participate in low-impact exercises to strengthen core muscles
- Music
- Food Tourism
- Crafting and DIY Projects
- Strategy Games
- Learning new cooking techniques and expanding my culinary skills
- Baking
- Watching Movies and TV Shows
- Rock Climbing
- I enjoy cooking for friends and family gatherings
- Camping
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Swimming
- Surfing
- Acting and Theater
- Adventure Travel
- Drawing and Painting
- Dance
- Creative Writing
Timeline
Director of Operations
Baughman's
02.2018 - Current
Classified Substitute Teacher
Bonita Unified School District
06.2017 - 01.2018
Assistant Branch Manager
Vector Marketing Company
05.2016 - 01.2017
General Laborer, Industrial
Employee Staffing Group
02.2015 - 01.2017
Waitress
Steak 'N' Shake
01.2015 - 10.2015
Lifeguard
Six Flags Hurricane Harbor
03.2012 - 10.2014
Bachelor of Science - Psychology
Capella University
Associate of Science - Psychology
Mount San Antonio College
BLS Certificate of Completion - Emergency Medical Technology
East Central College