Lauren Baur
Summary
I am a knowledgeable retail professional driven to foster top performance and committed to service excellence. Highly skilled at resolving issues while keeping up morale. Always ready to learn new skills from a dynamic team and bring value through management experience.
Overview
2
2
years of professional experience
Work History
Retail Keyholder
Urban Outfitters, Inc.
Ross Park Mall, Pittsburgh, PA, 15237
06.2023 - Current
- Stored security alarm codes, keys, and made routine code changes.
- Opened and closed the store at proper times for reliable services.
- Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
- Assisted store management in achieving sales targets.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations.
- Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Urban Outfitters, Inc.
Ross Park Mall, Pittsburgh, PA, 15237
09.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
North Hills Senior High School
Pittsburgh, PA06.2022
Skills
- Store operations
- Cash Handling Accuracy
- Employee Training
- Confidence building
- Customer Service
- Problem Solving
- Team Building and Motivation
- Relationship Building
- Staff Coaching and Training
- Critical Thinking
Accomplishments
Promoted from Sales Associate to a Key Holder in less than a year at Urban Outfitters.
Timeline
Retail Keyholder
Urban Outfitters, Inc.
06.2023 - Current
Sales Associate
Urban Outfitters, Inc.
09.2022 - 05.2023
High School Diploma -
North Hills Senior High School