Lauren Bevan
Henderson,NV
Summary
I am a motivated and experienced individual with excellent communication and problem solving skills. I am dedicated to achieving customer satisfaction as well as meeting company expectations. I strive to focus on projects, develop strategies to meet or exceed deadlines, and maintain a strong rapport.
Overview
13
13
years of professional experience
Work History
Front Desk Check In, Manifester and Dispatcher
Five Star Grand Canyon Helicopter Tours
Las Vegas Nevada
11.2023 - Current
- Coordinated flight schedules to optimize resource allocation and enhance operational efficiency.
- Managed customer communications, ensuring timely responses and high satisfaction rates.
- Trained new dispatch personnel on procedures and software systems for seamless operations.
- Collaborated with pilots and ground crew to ensure effective communication during flight operations.
- Utilized scheduling software to maintain accurate records of flights, reservations, and crew assignments.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Provided customers with information on products and services.
- Preserved accurate records of dispatched orders, deliveries and receipts.
Manager / Gemologist Appraiser
GoldCasters
Las Vegas, Nevada
10.2014 - 09.2023
- Assisted customers in jewelry selection, providing personalized recommendations based on preferences and occasions.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction
- Ensured accurate appraisals of jewelry and gemstones by conducting thorough research and evaluations of items for insurance purposes.
- Assessed gemstone quality using advanced gemological tools and techniques.
- Conducted detailed evaluations of diamonds and colored gemstones for authenticity and grading.
- Educated clients on gemstone features, care, and investment value during consultations.
- Implemented inventory management strategies to optimize gemstone stock levels and turnover rates.
- Cultivated strong relationships with clientele through exceptional customer service skills and personalized attention to their needs.
- Assisted clients in making informed purchasing decisions through comprehensive gemological consultations.
- Stayed abreast of industry trends and market fluctuations, enabling accurate pricing recommendations for clients.
- Developed partnerships with reputable suppliers, ensuring a diverse selection of high-quality gemstones for clients.
- Handled basic recordkeeping and bookkeeping.
Waitress
Shari’s cafe and pies
Idaho Falls, Idaho
05.2021 - 09.2022
- Delivered exceptional customer service in high-pressure dining environments.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Maintained cleanliness and organization of dining and service areas.
- Assisted in training new servers on menu knowledge and service standards.
- Managed cash handling and processing of customer transactions efficiently.
- Resolved customer concerns promptly to enhance overall dining experience.
- Implemented best practices for food safety and sanitation compliance consistently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality..
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
Jack’s Country Store
Ocean Park, Washington
03.2019 - 09.2020
- Greeted customers entering store and responded promptly to customer needs
- Processed customer transactions efficiently using point-of-sale system.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Developed strong relationships with regular customers, fostering loyalty and repeat business
- Maintained accurate cash drawer, ensuring balanced registers at each shift's end.
- Assisted in training new cashiers on store policies and procedures.
Barista / Keyholder
Mocha Joes
Las Vegas, Nevada
08.2013 - 09.2014
- Prepared high-quality beverages consistently, ensuring adherence to recipes and presentation standards.
- Maintained cleanliness and organization of workstations, contributing to efficient service delivery.
- Engaged with customers to provide personalized service and enhance overall experience.
Education
Gemologist -
Gemological Institute of America
Online04-2019
Certified gemologist appraiser - undefined
International School of Gemology
Online01-2017
GED - undefined
CSN Community College
Henderson, Nevada06-2013
Skills
- Excellent communication skills and customer service
- Very fine attention to detail and quality
- Responsible and in depth bookkeeping and record keeping, employ the use of programs such as Quickbooks, Excel, and advanced usage of Microsoft Word
- Strong and valuable work ethic that is recognized by my peers and employers
- Ability to recognize proficient procedures, balancing multiple projects and ideas at once, and finding the best and most efficient way to solve problems
Timeline
Front Desk Check In, Manifester and Dispatcher
Five Star Grand Canyon Helicopter Tours
11.2023 - Current
Waitress
Shari’s cafe and pies
05.2021 - 09.2022
Cashier
Jack’s Country Store
03.2019 - 09.2020
Manager / Gemologist Appraiser
GoldCasters
10.2014 - 09.2023
Barista / Keyholder
Mocha Joes
08.2013 - 09.2014
Certified gemologist appraiser - undefined
International School of Gemology
GED - undefined
CSN Community College
Gemologist -
Gemological Institute of America