Lauren Bishop
Louisville,Ky
Summary
Customer service professional with experience in both café and restaurant environments. Skilled in communication, organization, and multitasking in fast-paced settings. Known for maintaining a positive attitude, supporting team operations, and ensuring a strong guest experience.
Overview
10
10
years of professional experience
Work History
Barista
Please & Thank You
Louisville, Ky
03.2025 - Current
- Provided fast and friendly service in a high-volume environment while maintaining quality and accuracy
- Operated espresso machines and POS system to prepare orders and process transactions efficiently
- Assisted in training new baristas on drink preparation and customer service standards
- Collaborated with team members to maintain a clean, organized, and welcoming environment
- Handled customer concerns professionally, ensuring a positive guest experience
Barista
Haymarket at Ashbourne Farms
Louisville, Ky
11.2024 - 03.2025
- Prepares and serves coffee, espresso drinks, and teas at the drive thru and walk up windows.
- Prepares and sells baked goods and food items.
- Observes proper food handling procedures and upholds company policies and procedures.
- Takes customer orders and uses the POS system to process transactions.
- Assists with opening and closing tasks such as cleaning dishes and equipment and restocking supplies.
- Welcomes customers and answers questions regarding menu items and preparation methods.
- Maintains a clean and healthy environment by following proper safety and sanitation regulations.
- Displays proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines.
- Developed extensive knowledge of coffee-making techniques, including espresso extraction, milk steaming, and latte art.
Helper
St. Matthews Electric
Louisville, Ky
09.2024 - 11.2024
- Works with hand and power tools, such as hammers, saws, and drills.
- Provides support in assembly and installation tasks to help meet project deadlines.
- Carries materials and supplies to work areas as needed.
- Assists in lifting and moving heavy objects and equipment to ensure proper placement.
- Demonstrates willingness to learn and adapt to new tasks and responsibilities.
- Runs errands for electricians to get supplies.
- Utilizes hand tools such as wire strippers, pliers, screwdrivers, and hammers effectively.
- Assists electricians with repairing or installing wire and electrical cable systems, conduit systems, and other wiring systems.
- Connects electrical wiring to outlets, switches, and fixtures.
- Assists with the installation of distribution panels and circuit breakers.
- Provides support to electricians and other trades in the electrical field.
Barista
Butchertown Grocery Bakery
Louisville, Ky
06.2021 - 08.2024
- Prepared coffee and espresso drinks while maintaining speed and consistency during busy shifts
- Took customer orders and processed transactions using POS systems
- Assisted with opening and closing duties, including cleaning, restocking, and maintaining organization
- Trained new baristas and supported team operations
- Maintained a clean and safe environment by following sanitation and safety standards
Associate
Feeders Supply
Louisville, Ky
03.2021 - 07.2021
- Assisted with store recovery to maintain a clean and organized sales floor throughout shift.
- Utilized the POS system to scan customer purchases and process transactions.
- Restocked shelves and displays.
- Cleaned and sanitized the self service pet wash before closing the store each day.
- Assisted customers with small animals and answered any of their questions regarding care.
- Answered questions regarding store and merchandise.
- Arranged and displayed merchandise to promote sales.
Shift Leader
Smoothie King
Louisville, Ky
08.2019 - 01.2021
- Guided staff in absence of the manager and owner.
- Made smoothies and provided quality customer service in a timely manner.
- Completed daily sales report at the end of each shift.
- Took customer orders and used the POS system to process transactions.
- Took orders over the phone.
- Cleaned dishes.
- Prepped fruits and maintained stock for future use at all times.
Greenhouse Worker
Nanz & Kraft Florists
Louisville, Ky
12.2018 - 05.2019
- Read and carefully completed orders as they'd come in.
- Created arrangements using potted plants and flowers from the greenhouse.
- Planted foliage plants, flowers, cacti, and succulents into ceramic planters.
- Watered the greenhouse as needed.
- Assisted with installation and removal of seasonal flower displays.
- Brought in new plants and placed them on the correct shelves in the greenhouse.
- Assisted in creating floral arrangements with the use of fresh flowers.
- Assisted customers in choosing the perfect plant for themselves and/or loved ones.
- Provided customer service by answering questions regarding products offered at the greenhouse.
Package Handler
UPS
Louisville, Ky
12.2017 - 10.2018
- Unloaded and occasionally loaded aircraft containers
- Unloaded boxes and packages from containers onto conveyor belts
- Ensured that boxes were properly stacked without causing damage to products or outside packaging
- Inspected each package for defects, such as damage or leaking
- Worked quickly and efficiently while adhering to safety standards
- Efficiently handled large volumes of packages within established time frames.
Restaurant Busser/Host
Ramsi's Cafe on the World
Louisville, Ky
03.2016 - 12.2017
- Greeted and seated guests while managing wait times and maintaining efficient table flow
- Coordinated seating for reservations and large parties to ensure smooth service
- Assisted servers by running food, clearing tables, and resetting dining areas quickly
- Communicated with team members to support efficient service during busy shifts
- Handled guest questions and concerns professionally to maintain a positive dining experience
Education
Associate of Science -
Jefferson Community And Technical College
Louisville, KY12-2027
High School - undefined
Seneca High School
Louisville, Ky05-2017
Skills
- Customer Service
- Communication
- Teamwork
- Multitasking
- Time Management
- POS Systems
- Attention to Detail
- Problem Solving
- Reliability
Timeline
Barista
Please & Thank You
03.2025 - Current
Barista
Haymarket at Ashbourne Farms
11.2024 - 03.2025
Helper
St. Matthews Electric
09.2024 - 11.2024
Barista
Butchertown Grocery Bakery
06.2021 - 08.2024
Associate
Feeders Supply
03.2021 - 07.2021
Shift Leader
Smoothie King
08.2019 - 01.2021
Greenhouse Worker
Nanz & Kraft Florists
12.2018 - 05.2019
Package Handler
UPS
12.2017 - 10.2018
Restaurant Busser/Host
Ramsi's Cafe on the World
03.2016 - 12.2017
High School - undefined
Seneca High School
Associate of Science -
Jefferson Community And Technical College