Lauren Boardman
Eastham,MA
Summary
Dynamic receptionist with a proven track record at The Cove Motel, excelling in customer service and conflict resolution. Adept at appointment scheduling and data entry, I streamlined processes to enhance operational efficiency. Committed to maintaining confidentiality while delivering timely solutions to client inquiries, ensuring a positive experience for all visitors.
Overview
13
13
years of professional experience
Work History
Receptionist
The Cove Motel
Orleans, MA
10.2011 - Current
- Investigated and analyzed client complaints to identify and resolve issues.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors and provided them with assistance.
- Processed payments and updated accounts to reflect balance changes.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Answered and directed incoming calls using multi-line telephone system.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Utilized various software and tools to streamline processes and optimize performance.
Education
High School Diploma -
Cape Cod Regional Technical High School
Harwich, MA06-2001
Skills
- Customer service
- Appointment scheduling
- Conflict resolution
- Multi-line phone operation
- Data entry
- Office administration
- Attention to detail
- Effective communication
Affiliations
I am an artist. I enjoy creating all kinds of crafts, including painting, drawing, sculpting, collages, and more. I also like to write, read books, garden and cook. Nature walks and beach days are where I find most of my inspiration.
Timeline
Receptionist
The Cove Motel
10.2011 - Current
High School Diploma -
Cape Cod Regional Technical High School
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