Lauren Bowers

* Create IT equipment quotes based on customer's needs, and present quotes to customers.

* Order and purchase products in for approved quotes, in house and stock items.

* Enter purchase orders into system for incoming and received product.

* Handle any and all returns and warranties on products.

* Create service ticket requests for customer concerns.

* Complete daily attendance checks and submit PTO requests.

* Answer incoming phone calls.

* Handled escalated calls efficiently, finding satisfactory resolutions for customers

* Responded to customer requests for products, services, and company information.

* Create welcome packets for new customers.

* Submit weekly and monthly reports of delivery drivers and corporate mileage.

* Record HACCP results.

* Take photos of garment damage.

* Enter in daily check payments.

* Keep record of driver files up to date.

* Post correspondence and process daily mail.

* Execute tasks submitted by my direct supervisor.

* Take credit card payments over the phone.

* Worked as a cashier and service desk associate.

* Answered phones and directed customer calls.

* Took customer orders.

* Prepped and baked items.

* Fried donuts on overnight shift.

* Decorated cakes.

* Trained new bakery employees.

* Filled sales floor with product.

* Ordered packaging and dry supplies.

* Ordered frozen trucks and put them away.

* Counted for monthly inventories.