Lauren Bowser
Maumelle,AR
Summary
Driven and motivated with a desire to work closely with both customers and coworkers. Proficient at proofreading with excellent customer service skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Chargeback Specialist-Trainer
Genpact
Maumelle, AR
07.2023 - Current
- Processed chargebacks utilizing the appropriate systems, tools and procedures.
- Maintained detailed records of all activities related to dispute resolution.
- Maintained detailed records of all customer interactions and transactions.
- Initiated communication with customers to resolve disputed charges.
- Assisted with the development of new processes for resolving chargeback disputes.
- Analyzed customer account data to identify patterns or trends in order to prevent future disputes.
- Generated weekly and monthly reports summarizing key performance indicators associated with dispute resolutions process.
- Responded to customer inquiries and concerns to facilitate solutions.
- Reviewed customer chargeback disputes and determined appropriate course of action.
- Identified areas for improvement within existing processes associated with dispute resolution and recommended solutions accordingly.
- Responded promptly to inquiries from customers regarding their billing statements or transactions.
- Researched complex customer inquiries related to dispute resolution and provided timely feedback on results.
Chargeback Specialist
FIS
Little Rock, AR
09.2013 - 07.2023
- Processed chargebacks utilizing the appropriate systems, tools and procedures.
- Maintained detailed records of all activities related to dispute resolution.
- Maintained detailed records of all customer interactions and transactions.
- Initiated communication with customers to resolve disputed charges.
- Assisted with the development of new processes for resolving chargeback disputes.
- Analyzed customer account data to identify patterns or trends in order to prevent future disputes.
- Generated weekly and monthly reports summarizing key performance indicators associated with dispute resolutions process.
- Responded to customer inquiries and concerns to facilitate solutions.
- Reviewed customer chargeback disputes and determined appropriate course of action.
- Identified areas for improvement within existing processes associated with dispute resolution and recommended solutions accordingly.
- Responded promptly to inquiries from customers regarding their billing statements or transactions.
- Researched complex customer inquiries related to dispute resolution and provided timely feedback on results.
Education
Associate of Applied Science - Business Administration And Management
DeVry University
Downers Grove, IL12-2024
Skills
- Dispute Resolution
- Microsoft Office
- Client Relationship Building
- Financial understanding
- File Management
- Document coordination
- Deadline Management
- Spreadsheet Management
- Data Entry
- Records Management
- Professionalism
- Attention to Detail
- Team Collaboration
- Analytical Thinking
- Proofreading
- Decision-Making
- Clerical Support
- Account Management
- Relationship Building
- Problem-solving abilities
- Written Communication
- Multitasking
- Team building
- Time management abilities
- Reliability
- Excellent Communication
- Effective Communication
- Problem-Solving
- Continuous Improvement
- Active Listening
Certification
- Business Essentials Certificate/ DeVry University/ Dec 2023
- National Society or Leadership and Success Inductee 2024
Accomplishments
- Business Certificate with Honors
- Deans List/DeVry University
Timeline
Chargeback Specialist-Trainer
Genpact
07.2023 - Current
Chargeback Specialist
FIS
09.2013 - 07.2023
Associate of Applied Science - Business Administration And Management
DeVry University