Lauren Brooks
Philadelphia,PA
Summary
Aspiring Human Resources professional with a strong retail management background. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Carter’s/OshKosh
Wayne, PA
03.2021 - 10.2021
- Worked in partnership with Store Manager to drive results through exceptional store standards, execution of company strategies, and positive customer interaction
- Supported Store Manager with customer engagement, SWOT analysis operational execution, and people management, including hiring, onboarding, and training, and coaching store team
- Analyzed business, being knowledgeable of Key Performance Indicators (KPI's) to meet and exceed sales goals
- Lead asset protection measures through education of employees, customer service, and operational controls
- Maintained strong customer focus on sales floor at all times for client satisfaction and drive loyalty towards company sponsored programs
- Adhered to all safety regulations and policies as directed by company
- Manage efficient handling of merchandise from shipment to sales floor
- Executed merchandise standards including visuals and marketing, markdowns, and sales promotions
- Effectively managed payroll and scheduling to maximize business
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Directed promotion and brand loyalty efforts to build direct relationships with customers
- Created employee schedules to align coverage with forecasted demands
- Developed strategy to increase sales and drive profits
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Compiled financial data to comply with budget
- Recognized staff for contributions to company success to foster engagement and increase productivity
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
Sales Manager
David’s Bridal
Springfield, PA
12.2018 - 08.2020
- Lead, developed, and supported stylist team of 15-20 employees to meet and exceed sales plans and productivity targets, build customer traffic, and deliver A+ customer service
- Maximized sales and customer service through consistent floor management and coached stylists to develop selling and relationship building skills
- Coordinated all bridal show, prom show, and other outreach initiatives, resulting in building relationships with 6 local schools and 3 event venues as preferred vendor
- Lead execution of monthly Visual Merchandising Plan in accordance with maintaining Beautiful Store Standards
- Oversaw all communication of promotions and contests
- Collaborated with Store Manager to recruit, train, develop, and retain winning teams
- Executed effective training program for stylists and determine action plans and performance management strategies
- Resolved customer service issues, partnering with Store Manager and Contact Center as needed
- Created and altered employee schedules as needed and controlled stylist payroll
- Completed all sales manager action plans on quarterly basis
- Executed all aspects of operational controls flawlessly
- Maintained and updated all state and federal required and non-mandatory labor law posters and company Human Resources and Regional Leadership contact information
- Promoted continuing education opportunities for sales team to bolster skills and add value to department
- Met with clients, delivering presentations and educating on product and service features and offerings
- Evaluated performance against goals and implemented appropriate development plans
- Recruited and hired top-level talent to add value and expertise to sales department
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
- Maintained marketplace visibility marketplace by participating in industry-related and community activities
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
Operations Manager
David's Bridal
Springfield, PA
10.2014 - 12.2018
- • Manage day-to-day operations during each shift and perform store manager and sales manager areas of responsibilities as needed
- • Train all Customer Service Representatives (CSRs) on flawless execution of welcome desk administrative procedures, customer service standards, and cashiering responsibilities
- • Lead receiving functions and train CSR team in flawless execution of inventory maintenance processes
- • Drive inventory management, MOS processes, ship from store fulfillment, and customer communication processes
- • Train and lead CSR team to accurately prepare and process all incoming and outgoing shipments in accordance with David’s Bridal procedures, including 90% response rate or better of Ship from Store requests within 24 hours
- • Coach sales team to build customer relationships, maximize appointments, and reach productivity goals through using quality selling techniques
- • Partner with management team in executing merchandising, visual, and marketing initiatives
- • Support achievement of expense budgets including payroll and shrink at or under 2% according to company standards
- • Support Sales Manager with maintenance of Visual Merchandising standards and Customer Relationship Management (CRM) for all applicable associates
- • Execute all aspects of operational controls including inventory, receiving, and facility maintenance
- • Provide input to store manager to develop and deliver performance reviews and action plans for store team members
- • Assist in recruitment, interviewing, and candidate selection to build Great Teams
- • Conduct monthly safety inspections to ensure store is in compliance
- Maintain Federal and State Law literature and Human Resources contact information for all staff
- Led improvement initiatives to advance operational efficiencies and increase revenue
- Advanced productivity KPIs to achieve key business goals and objectives
- Spearheaded department training to enhance employee performance and boost employee productivity
- Maintained and updated all state and federal required and non-mandatory labor law posters and company Human Resources and Regional Leadership contact information
Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
Recruited and hired top-level talent to add value and expertise to sales department
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
Resolved customer issues quickly to close deals and boost client satisfaction
Evaluated performance against goals and implemented appropriate development plans
Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness
Promoted continuing education opportunities for sales team to bolster skills and add value to department
Manager
Olly Shoes
Plymouth Meeting, PA
01.2012 - 06.2014
- Facilitate all efforts towards store sales goals, respecting all directives and OLLY selling standards
- Responsible for all aspects of day-to-day operations including scheduling, register operations, and payroll management
- Maintained inventory control, keeping shrink levels at or below .05%
- Lead and motivate sales team daily to achieve goals and increase productivity
- Recruit and develop staff to reflect OLLY’s high standards of sales and customer service
- Oversaw all fiscal aspects of business with impeccable accuracy
- Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk throughs and audits.
- Accomplished multiple tasks within established timeframes
- Maximized performance by monitoring daily activities and mentoring team members
- Delivered feedback to decision-makers regarding employee performance and training needs
- Onboarded new employees with training and new hire documentation
Assistant Manager
Olly Shoes
Paoli, PA
07.2009 - 01.2012
Shift Supervisor
Olly Shoes
Springfield, PA
05.2007 - 07.2009
Education
Master of Arts - Organizational Development and Leadership, Human Resources Leadership
Widener University
Chester, PA12.2023
Bachelor of Arts - English
Widener University
Chester, PA12.2013
Skills
- Employee Motivation
- Cost Reduction
- Budget Control
- Verbal and Written Communication
- Problem Anticipation and Resolution
- Team Leadership
- Training Management
- Customer Service Management
- Staff Scheduling
- Recruitment and Hiring
- POS Terminal Operations
- Customer Relations
- Inventory Tracking and Management
- Multitasking and Prioritization
- Employee performance evaluations
- Operations management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Assistant Manager
Carter’s/OshKosh
03.2021 - 10.2021
Sales Manager
David’s Bridal
12.2018 - 08.2020
Operations Manager
David's Bridal
10.2014 - 12.2018
Manager
Olly Shoes
01.2012 - 06.2014
Assistant Manager
Olly Shoes
07.2009 - 01.2012
Shift Supervisor
Olly Shoes
05.2007 - 07.2009
Master of Arts - Organizational Development and Leadership, Human Resources Leadership
Widener University
Bachelor of Arts - English
Widener University
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