Dynamic Director oversees every facet of Distribution Operations with strong project management and decision-making skills.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Skilled at delivering KPI's and exceeding budget expectations and coordinating production plans and personnel resources to complete work under tight deadlines. Strategic-thinking individual experienced in turning low-performing teams into top performing teams within a short-time.
Overview
24
24
years of professional experience
Work History
Director of DC Operations
THE WILLIAM CARTERS COMPANY (Carter’s & Oshkosh)
04.2013 - Current
Manage multiple shifts with direct repots consisting of senior operation managers and operation managers
Manage entire DC operations: inbound, put-away, waving, overstock, replenishment, picking, packing, problem resolution, inventory control and shipping, and ensures processes compliance to maximize efficiency
Work closely with Supply chain leadership team in Corporate and DC teams to implement projects that increase DC efficiency
Develops a leadership team that motivates and coaches’ employees to produce at goal
And collaborates with HR partners to develop and support accountability procedures and standards
Manages multiple priorities in a multi-faceted environment with effective communication and thorough follow-through
Defines and identifies key performance metrics that tracks and measures DC performance and defines improvement processes
Manage the budget and tracking of KPIs for daily reporting and evaluation
And track KPI’s to ensure that the weekly, monthly, quarterly, and yearly performance are met
KPI includes but not limited to: Safety, Quality (accuracy), Productivity – UPH (units-per-hour), CPH (case-per-hour), SLA (service-level-agreements) that includes inbound trailers, click-to-ship, aged-orders, Click-to-manifest, Fill rates (units and order) etc
Establish cadence and workflow processes that ensure balanced work load in all processing areas across the Distribution Center
Ensure WMS (Warehouse Management System), Order Management System and other processing systems stability by engaging the IT and all system support partners
Promotes and supports a positive culture of safety and engagement and creates a culture of accountability and collaboration and respect
Established and supported the cross-training processes of associates across the core business units: ecommerce, wholesale, and retail, to ensure adequate and ready staffing with fluctuating volume
Maintain and manage shippers and carriers’ relationship and shipping performance.
Assistant general manager
THE HOME DEPOT DISTRIBUTION CENTER
04.2011 - 04.2013
As the leader of the supply chain operations at the Distribution Center (DC) in McCalla, Alabama, I reported directly to the General Manager (GM) and oversaw overseeing the daily functioning of the distribution center
My role involved managing a team of 8 managers and 24 supervisors, who in turn supervised over 200 associates
Collaboration was a key aspect of my role, and I collaborated closely with other leaders and support functions such as Human Resources (HR), Maintenance, and Engineering teams
This collaboration ensured that all aspects of the operation were running smoothly and efficiently
My main focuses were safety, accuracy, and productivity within the distribution center
I implemented and enforced safety protocols to create a secure working environment while also keeping a culture of respect and professionalism among the team
Additionally, I actively engaged with senior leadership, providing valuable insights and suggestions to improve business strategies
By staying informed about industry trends and best practices, I was able to contribute to the development and implementation of effective strategies that enhanced the overall performance and productivity of the distribution center.
Operations manager
THE HOME DEPOT DISTRIBUTION CENTER
10.2008 - 04.2011
Manages the entire operations of the distribution facility; responsible for the supervision of Inbound Operations (unloading and Receiving), Transportation operations (Yard, Carrier Relations), Warehouse Processing Operations (Pick-Pack, Break-Pack, Carton-Conveyor-Sort and Put-To-Store (bulk pallet), Outbound Operations (loading) and Office Operations (transportation coordinators, customer service associates, general office associates)
Works with The Assistant General Manager and The General Manager to develop strategies and goals to maximizes productivity and leverages expenses for the distribution center; analyses trends, motivates and develop hourly associates and supervisors to achieve impressive results for the distribution center
Evaluates and recommends work methods, procedures, correct staffing, prompt movement and processing of product promptly to ensure on-time store delivery
Promotes safety, production and quality; ensures proper layout of warehouse, product placement and proper maintenance of warehouse to ensure safety
Drives continuous improvement and efficiency gains to reduce overall cost-to-serve; plans for seasonal changes and operational needs
Leads and directs associates to solve problems and ensures that best performance and metrics are achieved
Coaches and trains associate to ensure proper job knowledge; reviews job performance and recommends promotion or further job training.
Production Manager (Operations)
WESTMINSTER CERAMICS
10.2007 - 10.2008
Manage various projects to meet release dates; work closely with R&D, Marketing, Sales, IT, Customer care and Product Research personnel to conduct the set goal promptly
Participates in process management and improvements especially in manufacturing (production), IT, R&D and in Design process
Writes and reviews production process and work instructions and audit production processes
Creation of new SKUs, changes to BOM; Verification of items and quantities
Job creation & Closure, Material substitution
Production planning and scheduling; Material Forecasting and reassigning of work flow
Ensure finish goods meet specifications
Expedite production to satisfy Customer service request and needs
Order supplies and keeps supply stock levels.
Procurement Manager
WESTMINSTER CERAMICS
07.2006 - 10.2007
Purchase from vendors in the USA, Turkey, Italy, India, Mexico and China
Generate and manage purchase orders for production materials; obtain quotes, negotiates prices
Find strategic supplier with competitive prices and best delivery method
Develop alternative sources as necessary ensuring continuity of supply, competitive prices and supply
Evaluates supplier’s performances and capabilities; expedite and monitors needed parts or processes to support production schedules
Ensure suppliers’ quality
Verify and resolve invoicing discrepancies with the accounting department
Discuss and Implement cost saving alternatives with suppliers and actively works to find and implement cost savings opportunities
Creates and maintains all Bill of materials, IMR Creation and maintenance, work order creation and job closure; create all new SKUs, IMR and closes all related manufacturing jobs at completion to enable product availability for shipping; ensure material availability for all projects; implement material management for project and notifies production of any unforeseen backorder for rescheduling; work closely with production, Quality Control, Customer service and shipping departments
Presents supply-chain management meeting discussing products, inventory levels and expected time of arrival (ETA)
Negotiate and implement shipping contracts with freight carriers to ensure continue freight savings
Accomplishment: successfully increased company savings over $56.5M in the 1st quarter financial report in combined price negotiations and freight cost.
Senior Buyer & Inventory Control
RAININ INSTRUMENTS LLC
03.2000 - 07.2006
Purchase Inventory material to support production
Improve processes and methods for cost-reduction, quality improvement, and efficiency
Negotiates pricing and delivery
Ensure product availability while reducing excess inventory
Work closely with receiving to ensure proper count and receipt
Seek continuous improvements in the benefits provided by suppliers (e.g., lead time reduction and flexibility in supply)
Conducts cycle counts and Inventory adjustment, investigates inventory discrepancies
Review and evaluates bid proposals
Prepare return due to quality or wrong shipment
Maintains and update procurement records: cost, performance, quality and ETA
Weekly meetings with expert-scheduler to decide: the urgency and due dates of needed inventory items
Work closely with engineering, R&D and quality Assurance department to determine the quality and current revision of parts to be ordered
Works closely with accounting to resolve any invoicing of delivery discrepancies
Management of inventory
Management of all vendor/manufacturer rebate programs
Reads work orders, assembly manuals, performance specifications, and mechanical drawings to support manufacturing operations and development, finding parts, materials and supplies requirements
Meets with engineers, production personnel, technicians and assembly in determining design and final components to ensure product availability when project is scheduled
Ensure product availability and prompt replenishment
Manage the distribution activities for shipment of finished product
Work closely with IT department to develop programs as needed
Presents supply-chain meetings and implements final management suggestions
Approves vendor contracts within budgetary limitations
Reviews requisitions and constantly evaluates vendors and their performances
Reviews breakdown of purchased components based on bill of materials
Work closely with receiving department to generate pick ticket to Inventory department
Search and compare prices for excellent savings returns to the company
Write contracts and negotiate price discount where contract is not possible
Compare prices and quality from different vendors
Prepare returns for mis-shipment and negotiate faster ETA
Work closely with accounting department to figure out eligibility of invoices for payments
Understand production processes – purchases BOM material in part for job completion
Meets and exceeds annual target (savings of $90M).
Education
Information Technology (Computer Science & Business Management) -
Hatfield Business College
Pretoria, South Africa
10.1999
Diploma in Supply Chain Management -
Helco Business Institute
Pretoria, South Africa
09.1997
Skills
Strategic Planning
Verbal and written communication
People Management
Operations Management
Project Management
Organizational Development
Budget Control
Budget Management
Issues Resolution
Charismatic Leader
Logistics Management
E-commerce strategy
Team Leadership
Teamwork and Collaboration
Relationship Building
Decision-Making
Process Improvements
Goal Setting
Performance Improvement
Change Management
Quality Assurance
Employee Motivation
KPI Tracking
Scheduling
Budget Development
Performance Improvements
Performance Evaluations
Staff training/development
Timeline
Director of DC Operations
THE WILLIAM CARTERS COMPANY (Carter’s & Oshkosh)
04.2013 - Current
Assistant general manager
THE HOME DEPOT DISTRIBUTION CENTER
04.2011 - 04.2013
Operations manager
THE HOME DEPOT DISTRIBUTION CENTER
10.2008 - 04.2011
Production Manager (Operations)
WESTMINSTER CERAMICS
10.2007 - 10.2008
Procurement Manager
WESTMINSTER CERAMICS
07.2006 - 10.2007
Senior Buyer & Inventory Control
RAININ INSTRUMENTS LLC
03.2000 - 07.2006
Information Technology (Computer Science & Business Management) -
Hatfield Business College
Diploma in Supply Chain Management -
Helco Business Institute
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