LAUREN BROWN
Castle Rock,CO
Summary
Results-driven sales professional with a proven track record of optimizing efficiencies, streamlining processes, and exceeding metrics in both startup and corporate environments. Demonstrated expertise in relationship-based sales, cross-functional collaboration, and leveraging CRM tools to enhance data-driven decision-making. Consistently ranked in the top 3% of sales teams, exceeding call volume benchmarks by 70%, and maintaining a 90%+ customer satisfaction rate.
Outside of work, I enjoy nightly walks and recently demonstrated my skillset by navigating a bear encounter less than 20 feet away while leaving the farmers market—thankfully, It was just a bear sighting. Having lived in vibrant places like Arizona, Las Vegas, California, and now Colorado, I embrace new experiences and am eager to leverage my skills in a collaborative environments adding value.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager
Irrigreen
04.2024 - 09.2024
- Operated in a startup environment, delivering relationship-based sales presentations and Google Earth Pro designs over Zoom
- Reported directly to the VP of Sales, facilitating cross-collaboration between Marketing and Engineering to ensure project success
- Leveraged HubSpot, Salesforce, and ChiliPiper to enhance data-driven decision-making processes and streamline operations
Inbound Sales Representative
Sleep Number Corporation
09.2021 - 03.2024
- Utilized CRM tools to track and manage customer interactions, resulting in elevated sales ranking to the top 3% among team members
- Implemented strategic customer engagement techniques to drive sales performance and enhance client relationships
- Leveraged strong telephone etiquette and active listening skills to exceed target call volume benchmarks by 70%
- Developed and implemented effective communication strategies to improve customer engagement and resolve inquiries efficiently
- Consistently contributed to a yearly customer satisfaction rate exceeding 90% through personalized service and problem-solving
Sales Manager
Sleep Number Corporation
08.2020 - 12.2021
- President Circle Winner as #15 for Sales Managers ranking in the top 2% nationwide
- Boosted revenue at 3.5-million-dollar store to 5 million with weekly coaching/training to improve KPI metrics
- Reduced process gaps by hiring, supervising, and coaching employees on sales strategies and protocols, optimizing performance, growth, and profitability
Sales Professional
Sleep Number Corporation
01.2018 - 08.2020
- Earned Million Dollar Producer status for three consecutive years, consistently exceeding sales targets and demonstrating exceptional performance in a competitive market
- Implemented innovative sales strategies to maximize revenue generation and customer acquisition
- Surpassed company average KPIs, achieving $6,500 per unit compared to the $5,800 company average
- Developed and executed targeted sales approaches to optimize unit profitability and contribute to overall company growth
- Implemented ongoing strategic follow-up processes to foster relationships with customers, expanding the customer base and retaining business
Licensed Massage Therapist
Sanctuary Camelback Mountain Resort
11.2015 - 06.2017
- Implemented upselling techniques for products and services, resulting in a 15% increase in employee compensation while maintaining world-class service standards
- Managed basic bookkeeping and filing, ensuring clients' records met stringent 5-star 4-diamond hospitality standards
- Developed customized therapeutic treatment plans for clients, boosting client satisfaction scores by 25% over six months and leading to a 15% increase in repeat appointments and referrals
Teacher
Arizona School of Massage Therapy
01.2015 - 04.2016
- Engaged 15-20 students and boosted understanding of materials through hands-on activities with traditional and modern techniques
- Prepared and maintained classroom environments appropriate for student learning and physical, social, and emotional development
- Successfully mentored students to a 94% pass rate, surpassing the national benchmark by 14%
Education
Bachelor of Science - Applied Management
Grand Canyon University
Phoenix, AZ01.2019
Skills
- HubSpot
- Salesforce
- ChiliPiper
- Google Earth Pro
- CRM Management
- Data Analysis
- Agile Project Management
- Sales Software
- Computer Proficiency
- Relationship Building
- Leadership Development
- Detail-Oriented
- Growth Mindset
- Adaptability
- Negotiation
- Teamwork
- Time Management
- Strategic Communication
- Customer Engagement
- Mentorship
Websites
Certification
- Sales Software Certified, HubSpot, 10/21/2024
- SaaS Sales, Aspireship, 10/18/2024
- Talent Acquisition, Aspireship, 10/17/2024
- Agile Delivery Certified, Udemy, 06/01/23
- Certified Scrum Product Owner (CSPO), Agile Project Management, 06/13/23
Timeline
Account Manager
Irrigreen
04.2024 - 09.2024
Inbound Sales Representative
Sleep Number Corporation
09.2021 - 03.2024
Sales Manager
Sleep Number Corporation
08.2020 - 12.2021
Sales Professional
Sleep Number Corporation
01.2018 - 08.2020
Licensed Massage Therapist
Sanctuary Camelback Mountain Resort
11.2015 - 06.2017
Teacher
Arizona School of Massage Therapy
01.2015 - 04.2016
Bachelor of Science - Applied Management
Grand Canyon University
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