Lauren Butler
Henderson,KY
Summary
Driven work ethic with a proven track record at Butler's Apothecary, excelling in workflow optimization and providing exceptional customer service. Skilled in customer service and HIPAA compliance, demonstrating a detail-oriented approach to enhancing efficiency and accuracy in operations. Achieved significant improvements in inventory management and patient satisfaction. Dependable with strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
Butler's Apothecary
01.2021 - 12.2023
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Key Holder
Dollar General
07.2020 - 03.2021
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Managed store personnel by delegating tasks and supervising daily operations.
Pharmacy Technician
Walmart Pharmacy
08.2015 - 05.2020
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
High School Diploma -
Henderson County High School
Henderson, KYSkills
- Workflow Optimization
- Supply Restocking
- Processing payments
- Receiving incoming supplies
- HIPAA
- Record preparation
- Answering customer questions
- Detail Oriented
Timeline
Pharmacy Technician
Butler's Apothecary
01.2021 - 12.2023
Key Holder
Dollar General
07.2020 - 03.2021
Pharmacy Technician
Walmart Pharmacy
08.2015 - 05.2020
High School Diploma -
Henderson County High School
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