Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lauren Butler

Reynoldsburg,OH

Summary

Accomplished Quality Control Manager with a proven track record at Bright Interventions, enhancing product quality and customer satisfaction through meticulous quality processes and effective problem-solving. Demonstrated leadership in team collaboration and operational excellence, significantly reducing production defects. Skilled in time management and customer service, adept at driving improvements and achieving high standards.

Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

8
year of professional experience

Work History

Bright Interventions

Quality Control Manager
04.2024 - 10.2024

Job overview

  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Reduced production defects by closely monitoring manufacturing processes and providing timely feedback to production teams.
  • Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
  • Recorded, analyzed, and distributed statistical information.

Wells Fargo

Customer Service Representative
03.2024 - 09.2024

Job overview

  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Sought ways to improve processes and services provided.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Waxxpot

Receptionist
06.2024 - 08.2024

Job overview

  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Organized, maintained and updated information in computer databases.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.

Contact Us

Customer Service Representative
05.2023 - 06.2024

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Summit High School
Reynoldsburg, OH

High School Diploma
05-2019

University Overview

Skills

  • Preventive actions
  • Customer satisfaction
  • Quality processes
  • Operational excellence
  • Quality control
  • Customer service
  • Problem-solving
  • Time management
  • Team leadership
  • Decision-making
  • Budget management

Timeline

Receptionist
Waxxpot
06.2024 - 08.2024
Quality Control Manager
Bright Interventions
04.2024 - 10.2024
Customer Service Representative
Wells Fargo
03.2024 - 09.2024
Customer Service Representative
Contact Us
05.2023 - 06.2024
Summit High School
High School Diploma
Lauren Butler