Lauren Card
Clovis,CA
Summary
High-energy shift lead with great people skills and sales experience. Dedicated to providing excellent customer experiences while offering expertise in coffee production, and preparation. Skilled in training employees in high speed work environments.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Jamba Juice
12.2023 - Current
- Made wide variety of smoothies and juices
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
Dutch Brother's Trainer
Dutch Brother's
07.2020 - 10.2023
- Create wide variety of hot and cold drinks on shifts in a very high speed environment as well as providing great customer service.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Clean and sanitizing work areas daily.
- Created positive team-oriented environment and focused on guests through employee development and motivation.
- Trained new employees and delegated daily tasks and responsibilities.
- Handled team member cash outs, reported discrepancies and maintained precise financial records.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Lifeguard
Wild Water Adventure Park
07.2018 - 09.2018
- Maximized customer satisfaction by greeting customers with courtesy and resolving issues promptly.
- Saved distressed swimmers using rescue techniques and equipment.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
Education
High School Diploma -
Buchanan High School
Clovis, CASkills
- Critical Thinking
- Relationship Building
- Problem Solving
- Clear Communication
- Role Modeling
- Inventory Counts
- Team Member Motivation
- Cash Sales Counts
- Task Delegation
Timeline
Shift Supervisor
Jamba Juice
12.2023 - Current
Dutch Brother's Trainer
Dutch Brother's
07.2020 - 10.2023
Lifeguard
Wild Water Adventure Park
07.2018 - 09.2018
High School Diploma -
Buchanan High School