Lauren Castaneda

Tryer Lab Center is a place where retail baristas come to this Innovation lab to test new equipment, give feedback to new ideation/ projects, and come together as a resource to give insight in the Barista life.

• Worked both independently and collaboratively in fast-paced laboratory environment.
• Collected research data through experimentation, surveys and leading focus groups.
• Created surveys and questionnaires to collect data for research projects.

• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Customized training strategies based on individual barista knowledge, experience and strengths.
• Taught proper procedures and strategies for success to new employees.
• Promoted additional items with beverages, increasing store sales.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Memorized recipes for specialty coffee beverages and seasonal offerings.