Lauren Cerovac
Grants Pass,United States
Summary
Proficient in delivering high-level customer service and optimizing office operations. Expertise in managing client communications, resolving issues, and training staff to uphold service standards. Demonstrates strong time management and organizational skills to enhance overall workplace efficiency.
Overview
6
6
years of professional experience
Work History
Receptionist
American Secure Storage
01.2023 - Current
- Greeted visitors and customers, providing friendly, knowledgeable assistance to enhance their experience.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Corresponded with clients via email, phone, and mail, ensuring timely responses to inquiries.
- Resolved customer problems and complaints, contributing to improved satisfaction and retention.
- Responded to inquiries from callers seeking information.
- Assisted customers with online bill pay services.
Barista Shift Lead
Dutch Bros
08.2021 - 03.2024
- Trained and supervised baristas to uphold store policies and optimize staffing for peak service times.
- Supervised team during busy shifts, ensuring prompt service and high levels of customer satisfaction.
- Resolved customer issues and complaints to enhance customer satisfaction and encourage repeat business.
- Memorized ingredients and recipes for a wide variety of specialty drinks.
Shift Lead
Killer Burger
Medford, Oregon
07.2022 - 01.2024
- Directed store operations in absence of Store Manager or Assistant Manager, ensuring continuity of service.
- Oversaw daily operations, facilitating efficient workflow among team members.
- Established work schedules for staff to ensure adequate staffing during peak hours.
- Assisted in the training of new employees.
- Responded to customer inquiries and complaints in a professional manner.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
Receiving Manager
Lewis Power Equipment
04.2020 - 09.2021
- Managed shipping and receiving team, coordinating training, scheduling, and work assignments.
- Unloaded, sorted and stored incoming merchandise.
- Processed merchandise returns efficiently, ensuring accuracy and timely handling.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Organized storage areas to optimize materials movements and minimize labor hours.
Education
High School Diploma -
New Hope Christian School
Grants Pass, OR06-2021
Skills
- Customer Service
- Telephone Skills
- Office Equipment Operation
- Document management
- Data Inputting
- Cash Handling
- Process Payments
- Basic Bookkeeping
- Operational Efficiency
- Time Management
- Security Awareness
- Staff Management
Timeline
Receptionist
American Secure Storage
01.2023 - Current
Shift Lead
Killer Burger
07.2022 - 01.2024
Barista Shift Lead
Dutch Bros
08.2021 - 03.2024
Receiving Manager
Lewis Power Equipment
04.2020 - 09.2021
High School Diploma -
New Hope Christian School