LAUREN CHANEL
St. Cloud,FL
Summary
Detail-oriented professional with over 15 years of experience in hospitality, customer service, and client relations. Skilled in managing complex calendars, handling confidential information, and conducting research. Known for anticipating needs, mastering new systems swiftly, and managing multiple priorities effectively. Dedicated to delivering reliable support and exceptional service in fast-paced environments.
Overview
16
16
years of professional experience
Work History
SERVER
King Crab Orlando
09.2021 - Current
- Delivered personalized service in fast-paced, high-volume environment, effectively balancing multiple priorities.
- Build rapport with guests, anticipate needs, and resolve concerns professionally.
- Handle cash and electronic transactions accurately and operate POS systems efficiently.
- Completed opening and closing responsibilities, ensuring smooth operations through organization and restocking.
- Trained new team members on service standards and procedures, enhancing guest experience and team efficiency.
CUSTOMER SERVICE REPRESENTATIVE
Spirit Airlines
03.2017 - 08.2021
- Managed a high volume of customer requests by phone while remaining calm, professional, and solution-focused.
- Coordinated reservations, itinerary changes, and alternate travel arrangements, ensuring customer satisfaction through timely refunds, exchanges, and upgrades.
- Coordinated reservations, itinerary changes, alternate travel arrangements, refunds, exchanges, and upgrades.
- Resolved complex complaints by employing active listening and sound judgment to achieve satisfactory outcomes for customers.
- Updated customer records and managed sensitive information with accuracy, maintaining data integrity and confidentiality.
- Worked independently while following detailed procedures and managing competing priorities.
PERSONAL ASSISTANT
Atasteof_Lily
01.2014 - 01.2017
- Managed the executive calendar and coordinated appointments around personal and professional commitments.
- Coordinated executive calendar, optimizing appointment scheduling to balance personal and professional commitments.
- Answered calls and emails, screened inquiries, and served as a professional first point of contact.
- Maintained confidential personnel records and sensitive information with discretion.
- Conducted research and organized data for special projects, producing summaries, reports, and presentations that facilitated decision-making.
- Organized physical and digital files and kept project materials current and accessible.
- Drafted correspondence and reports, streamlining daily operations and enhancing organizational flow.
- Used MS Office and CRM systems to improve organization, communication, and productivity.
FINE DINING SERVER
Oceanaire Seafood Room
04.2010 - 01.2014
- Provided polished, detail-oriented service in a fine-dining environment with high expectations for discretion and professionalism.
- Managed multiple guests and requests simultaneously, ensuring attentive, personalized service that enhanced guest satisfaction.
- Coordinated with event planners to execute private dining and special events, ensuring seamless operations and memorable experiences.
- Handled special requests and dietary needs, effectively communicating with guests and team members to deliver tailored service.
Education
High School Diploma -
Gateway
Kissimmee, FL05.2009
Skills
- Exceptional customer service
- Hospitality expertise
- Service Excellence
- Customer engagement
- POS operation
- Event coordination
- Itinerary coordination
- Client relations
- Schedule management
- Email and phone management
- File management
- Office software
- Personal support
- Confidential Information Handling
- Problem solving
- Research projects
- Vendor coordination
- Guest Interaction
- Strong work ethic
- Fast learner
ADDITIONAL EXPERIENCE
- Forever 21 — Store Floor Visual / Visual Merchandising
- Miller’s Ale House — Hospitality / Guest Service
- Hard Rock — Hospitality / Guest Service
- Veterinary Assistant — Animal care, client service, and daily operational support
- Walmart — Inbound Call Customer Service
Timeline
SERVER
King Crab Orlando
09.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE
Spirit Airlines
03.2017 - 08.2021
PERSONAL ASSISTANT
Atasteof_Lily
01.2014 - 01.2017
FINE DINING SERVER
Oceanaire Seafood Room
04.2010 - 01.2014
High School Diploma -
Gateway