Lauren Chapman
Dickson,Tennessee
Summary
Organized and dependable shift leader successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful in encouraging team members to work efficiently.
Overview
16
16
years of professional experience
Work History
Shift Leader
Banfield The Pet Hospital
Clarksville,TN
08.2023 - Current
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
- Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
- Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
- Enhanced client satisfaction, educating pet owners on preventative care and nutritional needs.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Restrained animals for examination and treatment.
- Prepared animals for surgical procedures.
- Assisted veterinarians with euthanasia of animals.
- Provided customer support to clients, answering questions and addressing concerns.
- Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.
- Trained new employees and delegated daily tasks and responsibilities.
Practice Manager
Banfield Pet Hospital
Nashville, TN
12.2024 - 07.2025
- Led operational workflow improvements to enhance team efficiency and service delivery.
- Managed daily practice operations, ensuring compliance with healthcare regulations and standards.
- Developed and implemented staff training programs to elevate service quality and patient satisfaction.
- Streamlined appointment scheduling processes, optimizing patient flow and reducing wait times.
- Analyzed practice performance metrics to identify areas for improvement and drive operational excellence.
- Mentored junior staff, promoting professional development and fostering a collaborative work environment.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Improved operational workflows, which allowed for increase in number of daily patient appointments.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Veterinary Assistant
All Animals Veterinary Clinic
Dickson, TN
07.2023 - 08.2023
- Provided customer support to clients, answering questions and addressing concerns.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted senior staff with blood analyses and physical assessments.
- Collected patient biopsies and blood samples for laboratory analysis.
- Restrained animals for examination and treatment.
- Assisted in examination and treatment of animals in veterinary clinic.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Prepared animals for surgical procedures.
- Followed safety protocols for handling animals.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Monitored vital signs and provided nursing care for animals.
- Collected and processed samples for laboratory testing.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Prepared and administered diets and feedings according to instructions.
Shift Leader
Banfield Pet Hospital
Nashville, TN
05.2021 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Inventory count on weekly and quarterly basis
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Oversaw talented team by actively communicating information, remedying issues and delivering positive feedback.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Veterinary Assistant
Banfield Pet Hospital
Nashville, TN
06.2019 - 07.2023
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Educated clients on post-surgical care and nutrition.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Implanted subcutaneous identification microchips into animals.
- Assisted veterinarian during physical assessments.
- Swabbed ears to remove wax and dirt to allow air to circulate freely and avoid infection.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Groomed and bathed animals to maintain hygiene and appearance.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Restrained animals for examination and treatment.
- Assisted in examination and treatment of animals in veterinary clinic.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Followed safety protocols for handling animals.
- Prepared animals for surgical procedures.
- Maintained clean and safe animal living areas.
- Kept detailed records of animal treatments and medications.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Monitored vital signs and provided nursing care for animals.
- Collected and processed samples for laboratory testing.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted veterinarians with euthanasia of animals.
- Prepared and administered diets and feedings according to instructions.
- Observed animals for signs of distress or illness.
- Provided customer support to clients, answering questions and addressing concerns.
Insurance Sales Agent
U.S. Health
Nashville, TN
09.2017 - 06.2019
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Handled outbound and inbound sales-related calls daily to qualify individuals interested in purchasing insurance coverage.
- Explained advantages, features and disadvantages of various policies to promote sale of plans
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Waitress
Carl's Perfect Pig Barbque & Grill
White Bluff, TN
10.2009 - 09.2017
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Managed food resources, memorized orders and coordinated customer service.
- Inspected dishes and utensils for cleanliness.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Prepared specialty desserts for customers for special occasions.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stayed up-to-date on menu changes to help customers make food choices.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Education
Certificate - Medical Administrative
Tennessee College of Applied Technology - Dickson
Dickson, TN05.2010
High School Diploma -
Harpeth High School
Kingston Springs, TN05.2007
Skills
- Team Leadership
- Blood Sample Collection
- Staff Training
- Daily Workflows
- Verbal and Written Communication
- Client Support
- Hospitality Service
- Animal Restraining
Timeline
Practice Manager
Banfield Pet Hospital
12.2024 - 07.2025
Shift Leader
Banfield The Pet Hospital
08.2023 - Current
Veterinary Assistant
All Animals Veterinary Clinic
07.2023 - 08.2023
Shift Leader
Banfield Pet Hospital
05.2021 - 07.2023
Veterinary Assistant
Banfield Pet Hospital
06.2019 - 07.2023
Insurance Sales Agent
U.S. Health
09.2017 - 06.2019
Waitress
Carl's Perfect Pig Barbque & Grill
10.2009 - 09.2017
Certificate - Medical Administrative
Tennessee College of Applied Technology - Dickson
High School Diploma -
Harpeth High School